Yan Yi (Jamie) Kwong
Kirkland
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
8
8
years of professional experience
Work History
Store Manager
Aesop
12.2023 - Current
- Assisted in opening Bellevue location in March 2024. Recruit and interview for team building. Partner with visual to set up store for opening.
- Managed inventory control, cash control, and store opening and closing procedures.
- Drove over $1million revenue in 2024 with store opening for only 9 months, by actively coaching and developing team members.
- Conversions, major KPI (UPT, ATV) increase YoY, conversion increase from average 38% in 2024 to average 45% in 2025 ytd. UPT 1.7 to 1.9 and ATV from $90 to $103.
- Break down quarterly goal and monthly target for individual to set up narrow and clear target. Motivate behaviors and passion by creating monthly incentive competition among the team.
- Set up champion roles in store as to encourage internal team development so as to build individual ownership to the business.
- Successfully build amenity partnership with neighboring business. Monthly partner with Trufusion to enhance brand recognition. Secured partnership with Cafe Juanita in 2024.
Store Manager
APM MONACO
03.2023 - Current
- Opening brand new store at high traffic Bellevue Square Mall
- Recruit team, work along with construction partners to ensure smooth store handover, as well as setting up store for grand opening
- Exceed company goal by 20% in the first month of store opening
- Highest volume in the West Coast region for being opened 3 months only, SPT constantly exceed company standard by at least 10%
- Responsible for store monthly visual setup; changing case-lines displays, creating floor plan according to collections sell through and newest styles; changing kakemono wallpapers, and changing Library wall décor set up
- Responsible for SA monthly reviews, Bi-weekly KPI report, analyzing business trend and factors affecting business
- Training and coaching staffs; daily touch base on sales numbers, weekly team meetings to catch up on standards and expectations, as well as area of improvement; Monthly SA review based on performances
- Inventory Control: daily stock take and quarterly full stock check
- Assign area of Pride to each SA, consistently check and follow up with SA to ensure expectations are met
- Ensuring customer satisfaction with our brand and services, spending most of my shift time on the floor, observing interactions between customers and SA, provide constructive feedbacks
- Using knowledge I have learnt from Prada and Gucci trainings to elevate client shopping experiences, as well as building client loyalty to brand
Department Specialist (Selling Supervisor)
Prada USA Corp.
11.2021 - 03.2023
- Achieving pacesetter status in store for volume, consistently outperforming monthly sales goal by 10%, on track to strike $1M this year, on pace to attribute 33% of the entire store yearly volume goal
- Exceeding store KPI goals with a UPT of 1.14, increasing store average by 4%, and a VPT of $1,344, up 14% to store average YTD
- Currently developing top client in store, building the relationship from $0 spend to a VIC 3 status with over $40K spend YTD
- Implements strong client development skills to set up personal/virtual appointments for clients; utilizing c-sphere (Prada CRM software), wechat, and Instagram, leading the store appointments at 75 appointments YTD
- Embraces Prada's social platform 'Little Red Book' to post newest in-store products to continuously excite clients
- Takes ownership of leadership roles while General Manager was out
- Delegates online appointment assignments to the team by creating an appointment spreadsheet log, as well as facilitates daily briefings and end of day recaps analyzing metrics to send to corporate
- Manages onboarding process for all new hires
- Coaches new associates by demonstrating their interactions and providing feedback, helping them to build client relationships
- Serves as the communication hub between our store and merchandising team, recapping summary and highlights for the store
- Assist associates to connect with merchandise teams to allocate products to store for future appointments
- Chosen by Regional Director to assist a new installation pop up event in Beverly Hills
- Through this experience I grew my knowledge of visual merchandising while helping the visual team style the Epicenter Prada Store on Rodeo Drive
- After a successful event, was sought again to assist another pop up at San Francisco Neiman Marcus Prada location
Client Advisor
Tiffany & Co.
09.2019 - 11.2021
- Utilized interpersonal skills to develop potential and portfolio clients with the help of Compass and Salesforce to clientele
- Managed client appointments via Outlook and coordinated with the team for weekly meetings
- Consistently outperformed monthly sales goals
- Achieved $1.5M in sales in 2020, 9% above yearly goal, despite the store being closed for 4 months due to the pandemic
- Presented my top client with the opportunity to attend a Tiffany High Jewelry event in Beverly Hills, and was able to escort her to the event, and sold her a Jean Schlumberger exclusive piece
- Grew client relationships in-store and virtually through social media platforms
- Was the only Sales Associate in the Northwest region that closed a sale (engagement ring purchase) during the first month of the pandemic lock-down via virtual appointments
Sales Associate
GUCCI
04.2017 - 05.2018
- Built strong personal client relationships all facilitated through Gucci's customer relationship management software, which delivered sales results of over 20% of business created through client appointments
- Developed my own business plan and consistently hit monthly and yearly sales goals
- Earned client trust through nurturing relationships through personal connection, follow-up, and knowing client's needs and style
- Elevated their experiences through storytelling, both in person and through digital content, to showcase the unique details of the Gucci brand
- Took ownership over the menswear department, ensuring visual standards and sales goals were met
- Was able to convert classics suiting clients into custom DIY suit fitting appointment through organizing an in-store event
- Consistently exceeded highest numbers in units per transaction (2 average units per sale on a goal of 1.5) through cross-selling, and average dollar sales ($1,500 average dollar sales on a goal of $900)
- Organized off-site events for client networking including The Art of the Garden, as well as HK Business Association New Year's Gala to grow top client sales
Education
Associate of Science - Biology
University of Washington Bothell
BothellSkills
- Microsoft Office
- Onboarding and training
- CRM software
- Analytics and reporting
- Negotiation
- Product merchandising and styling
- Customer centric
- Customer relations
- Multitasking and organization
- Problem-solving
- Store operations
- Store opening and closing
- Training and mentoring
- Team leadership
- Inventory management
- Team building and leadership
- Recruiting and hiring
Preferred Name
Jamie
Skills Languages
Microsoft Office, Onboarding and training, CRM software, Analytics and reporting, Negotiation, Product merchandising and styling, Customer centric, Cantonese, Mandarin, English
Languages
English
Full Professional
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Store Manager
Aesop
12.2023 - Current
Store Manager
APM MONACO
03.2023 - Current
Department Specialist (Selling Supervisor)
Prada USA Corp.
11.2021 - 03.2023
Client Advisor
Tiffany & Co.
09.2019 - 11.2021
Sales Associate
GUCCI
04.2017 - 05.2018
Associate of Science - Biology
University of Washington Bothell
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