Yao KLOUVI
Jonesboro,GA
Summary
Proven expertise in emergency response planning and risk assessment, ensuring effective security measures and customer safety. Skilled in supervising teams and managing access control for optimal security operations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Security Supervisor
All N One Security
Atlanta, GA
03.2022 - Current
- Coordinated emergency response plans and drills for staff and security teams.
- Conducted regular inspections to identify potential security risks and vulnerabilities.
- Supervised security personnel to ensure effective monitoring of premises.
- Reviewed incident reports to identify patterns and recommend improvements.
- Supervised property entrances and exits and monitored employee safety.
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
Customer Service Representative
Ali Babas
San Antonio, Texas
11.2015 - 09.2027
- Assisted customers with inquiries and product information daily.
- Resolved customer complaints using effective communication techniques.
- Managed multiple customer interactions while ensuring satisfaction levels remained high.
- Answered customer inquiries and provided accurate information regarding products and services.
Security Officer
Allied Universal Security Services
Savannah, Georgia
08.2021 - 02.2022
- Conducted regular patrols to detect and deter suspicious activities.
- Responded promptly to alarms and incidents, maintaining a calm demeanor.
- Enforced company policies and procedures with professionalism and respect.
- Assisted in training new security personnel on operational protocols.
Security Officer
G4S Secure Solutions
Savannah, Georgia
11.2020 - 08.2021
- Guarded restricted areas to prevent unauthorized entry.
- Completed incident reports to record security or loss prevention incidents.
- Enforced access control measures in accordance with established procedures.
Active Duty Soldier
US Army
Fort Stewart, Georgia
09.2017 - 11.2020
- Coordinated logistics for fuel delivery and distribution across multiple locations.
- Developed maintenance schedules for fuel distribution systems and pumps.
- Performed daily maintenance and service on all types of petroleum-handling equipment, including pumps, meters, gauges, and valves.
- Performed minor repairs on vehicles equipped with internal combustion engines utilizing various types of fuels such as gasoline or diesel.
- Ensured that all necessary safety precautions were taken during fueling operations.
- Responded promptly to emergency situations involving spills or other hazardous conditions related to petroleum products.
- Received, stored, tested, and distributed bulk fuels in accordance with established guidelines.
- Developed standard operating procedures for fueling activities in accordance with applicable laws and regulations.
Teacher
GUIDE MIDDLE SCHOOL
KARA, KARA-TOGO (west AFRICA)
09.2012 - 06.2015
- Implemented classroom management strategies to foster a positive learning environment.
- Facilitated parent-teacher conferences to strengthen home-school communication.
- Organized extracurricular activities to promote student involvement and teamwork.
Education
Bachelor Of Arts (BA) - Art History
UNIVERSITY OF KARA-TOGO
KARA -TOGO09-2011
Skills
- Emergency response planning
- Risk assessment
- Access control management
- Incident reporting
- Security team supervision
- Customer relations
- Conflict resolution
- Policy enforcement
- Situational awareness
Languages
French
Professional
Certification
MEDAL OF HONOR, US ARMY
Accomplishments
ARMY SHARPSHOOTER
Timeline
Security Supervisor
All N One Security
03.2022 - Current
Security Officer
Allied Universal Security Services
08.2021 - 02.2022
Security Officer
G4S Secure Solutions
11.2020 - 08.2021
Active Duty Soldier
US Army
09.2017 - 11.2020
Customer Service Representative
Ali Babas
11.2015 - 09.2027
Teacher
GUIDE MIDDLE SCHOOL
09.2012 - 06.2015
Bachelor Of Arts (BA) - Art History
UNIVERSITY OF KARA-TOGO