Yaocheng Chen
Las Vegas,NV
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Beijing Noodle #9
Las Vegas, NV
11.2022 - Current
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Completed inventory audits to identify losses and project demand.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Manager
Tiger Sugar
Las Vegas, NV
02.2022 - 10.2022
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Minimized staff turnover through appropriate selection, orientation and training.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Created training modules and documentation to train staff.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Conducted quality, timely performance feedback and performance appraisals.
Sushi Helper
Nakata Market
Las Vegas, NV
08.2021 - 01.2022
- Safely utilized knives and other sharp instruments to prepare fish for sushi-making.
- Conversed with patrons and explained different sushi menu items and what ingredients were used in preparation.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Monitored temperatures of prepared food and cold-storage areas.
- Observed food safety and sanitation protocols to reduce germ spread.
- Using fluent Japanese to communicate with guests and the chef allows the chef to be more aware of the requirements of the guests.
Shift Leader
Panda Express
Reno, NV
03.2017 - 06.2021
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Checked orders for quality and completeness.
- Educated customers about offerings, promotions and pricing to boost sales.
- Upheld company standards and compliance requirements for operations.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Delegated tasks to employees and monitored activities and task completion.
- Supervised and led employees to maintain productivity and customer service levels.
Education
Bachelor of Arts - Theatre
University of Nevada - Reno
Reno, NV06.2020
Skills
- Trilingual (English, Chinese, Japanese)
- Sales Techniques
- Staff Development
- Project Management
- Managing Operations and Efficiency
- Complex Problem Solving
- Teamwork and Collaboration
- Work Planning and Prioritization
- Team Building
- Hiring and Training
- Onboarding and Orientation
- Team Leadership
- Problem Resolution
- Verbal and Written Communication
- Brand Management
- Customer Relationship Management
- Good Judgment
- Interpersonal Relations
- Calm Under Pressure
Languages
Chinese (Mandarin)
Native/ Bilingual
English
Full Professional
Japanese
Full Professional
Timeline
Assistant Manager
Beijing Noodle #9
11.2022 - Current
Manager
Tiger Sugar
02.2022 - 10.2022
Sushi Helper
Nakata Market
08.2021 - 01.2022
Shift Leader
Panda Express
03.2017 - 06.2021
Bachelor of Arts - Theatre
University of Nevada - Reno
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