Yapah Malacah Jackson
Yuma
Summary
Compassionate and dedicated Licensed Master Social Worker focused on enhancing well-being and quality of life within Indigenous communities through culturally-informed advocacy and practices.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Executive Office Assistant
Fort Yuma Service Unit, Indian Health Services
Winterhaven
01.2023 - Current
- Exercise good judgment in a variety of situations, with exceptional written and verbal communication, administrative expertise, and organizational skills.
- Maintain discretion while managing sensitive and confidential information related to internal conflicts, financial records, strategic plans, or personal data.
- Record and edit minutes for various committees, and prepare final minutes for the CEO's review and signature.
- Organize agendas for multiple meetings, presentations in partnership with supporting agencies, and engagements with external stakeholders.
- Coordinate regular updates with CEO on outstanding actions requiring signatures and approval.
- Execute general office functions, including developing and revising organizational charts for the service unit, preparing and disseminating correspondence documents, coordinating scheduling and program planning, and drafting and compiling reports utilizing data from departmental reports.
- Provide advice, recommendations, and technical expertise to Executive Leadership on matters related to the coordination and planning of meetings, events, and other administrative activities. • Developed and directed a process improvement project utilizing the PDSA model to improve the service unit’s public information-sharing methods.
- Knowledge of numerous databases used for obtaining information relevant to the systems and functions of the Fort Yuma Service Unit.
- Responsible for coordinating, monitoring, and maintaining employee files on behalf of Executive Leadership to meet accreditation and regulatory standards.
- Performed an audit on Executive Leadership’s employee files to ensure compliance with accreditation requirements during the AAAHC accreditation survey.
- Build and maintain spreadsheets, databases, and other administrative-related logs.
- Responsible for obtaining information and preparing reports with strict deadlines for various committees, including the Tribal Council, Executive Committee, Governing Board, and Supervisors meetings.
- Utilize the Office of Inspector General Exclusions database to determine if potential hires have been placed on the exclusions list.
- Implement rolling action item lists to organize and monitor responsibilities during long-term tasks/projects.
- Responsible for arranging travel for executive leadership.
- Act as the Lead Timekeeper for the service unit, and educate and train other ASAs on timekeeping functions and policies.
- Analyze and evaluate the effectiveness of the current administrative measures and processes.
- Develop, establish, and recommend Standard Operating Procedures to the CEO to improve and standardize the service unit’s internal processes and functions.
- Assist Executive Leadership with completing and verifying reference checks for potential applicants.
- Support policy and procedure changes required to ensure compliance with Governing Board By-Laws, Medical Staff By-Laws, and AAAHC accreditation standards.
- Prepare interview packet(s) for interview panelists to include a resume, interview questions, conflict of interest documents, and preliminary interview questions, if necessary.
- Responsible for contacting potential applicants and coordinating interviews for executive leadership.
- Assist management with developing interview and reference-check questions.
- Develop and disseminate public information pertinent to the events and operations of the organization.
- Serve as the temporary Public Affairs officer to review and facilitate information sharing with the community, Tribal Councils, and community partners.
- Establish and maintain professional relationships with internal and external stakeholders, and supporting clinical agencies.
- Designed streamlined workflow process to enhance onboarding of contract clinical staff.
Social Work Intern
Onvida Health Inpatient Behavioral Health Center
Yuma
01.2024 - 08.2024
- Collaborated with interdisciplinary teams to develop patient-centered intervention and treatment plans.
- Co-facilitated group therapy sessions to promote social skills, connection, and emotional expression.
- Recorded case notes and ensured accuracy of client records within the electronic health record system EPIC.
- Conducted biopsychosocial assessments for patients admitted within 72 hours according to facility policy.
- Coordinated with patients' families and external agencies to ensure safe discharge planning for patients.
- Assisted clients in accessing community resources and services.
- Structured curriculum for group sessions emphasizing diverse weekly topics to enhance patient emotional regulation, behavior, and engagement.
Social Work Intern
ASU Office of American Indian Projects
Phoenix
05.2023 - 12.2023
- Reviewed and transcribed client interviews for multiple projects.
- Assisted in diverse aspects of program evaluation by collecting and analyzing data.
- Worked with the OAIP Director to explore culturally appropriate interventions for capacity development in tribal communities.
- Completed thorough literature reviews to validate proposed community intervention plan.
- Developed communication and interpersonal skills to work with diverse communities.
- Interviewed students navigating personal or educational hardships.
- Addressed and worked through ethical dilemmas that emerged.
- Maintained client privacy and confidentiality.
- Assisted with the revision of the Indian Child Welfare Act guidelines for all courts in Arizona.
- Organized a small workshop addressing stress management and provided education on self-care techniques for ASU transfer students.
Behavioral Health Medical Support Assistant
Fort Yuma Service Unit, Indian Health Services
Winterhaven
01.2022 - 01.2023
- Assisted and supported with intake assessments, time management, and patient/visitor traffic flow.
- Provided case management and care coordination support services for patients.
- Delivered support for referrals, community resources, and performed patient welfare phone calls.
- Assisted the supervisory PMHNP health care provider with medication reconciliation by reviewing the patient's chart and maintaining sensitive information before the appointment with the provider.
- Screened all visitors and determined what level of support they needed, while offering polite, professional customer service.
- Reviewed Resources, Patient Management System (RPMS), for benefit eligibility for patients seeking health care with FYSU.
- Arranged information on behavioral health services, and assisted with obtaining records from various databases or healthcare facilities.
- Demonstrated the ability to de-escalate patients in distress.
- Assisted in managing the daily calendar, including scheduling meetings, confirming patient appointments, writing itineraries, and arranging for patient transportation.
- Provided high-level medical, behavioral, and administrative support to the department supervisor to ensure the completion of key tasks and department initiatives.
- Cultivated strong working relationships with high-level leadership, enhancing overall department efficiency.
- Coordinated and maintained schedules for the department supervisor and healthcare providers via an electronic calendar and scheduling platform.
- Built and maintained spreadsheets, databases, edits, and other administrative logs.
- Exercised best judgment in multiple health care and administrative situations, with outstanding written and verbal communication, administrative expertise, and organizational skills.
- Ensures regular communication on all pending action reminders for follow-up, and significant events.
Education
Master of Social Work -
Arizona State University
Phoenix, Arizona08.2024
Bachelors of Arts - Psychology
Arizona State University
Tempe, Arizona12.2019
Associates of Arts - General studies
Scottsdale Community College
Scottsdale, Arizona05.2017
Skills
- Interprofessional communication
- Biopsychosocial assessment
- Crisis intervention skills
- High level of cultural competence
- Client advocacy
- Empathy and compassion
Certification
BLS/CPR Certification March 2024, Exp. March 2026
Timeline
Social Work Intern
Onvida Health Inpatient Behavioral Health Center
01.2024 - 08.2024
Social Work Intern
ASU Office of American Indian Projects
05.2023 - 12.2023
Executive Office Assistant
Fort Yuma Service Unit, Indian Health Services
01.2023 - Current
Behavioral Health Medical Support Assistant
Fort Yuma Service Unit, Indian Health Services
01.2022 - 01.2023
Master of Social Work -
Arizona State University
Bachelors of Arts - Psychology
Arizona State University
Associates of Arts - General studies
Scottsdale Community College
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