Yapasha Muleka
Dallas,TX
Summary
Versatile and hardworking professional with six years of experience caring for diverse conditions. Committed to leveraging knowledge of industry equipment and technology to support diagnosis and treatment. Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams. Practiced Care Plan Coordinator dedicated to timely and accurate completion of patient assessments, supporting development of comprehensive care plans. Collaborates with interdisciplinary team in monitoring progress and adjusting plans to achieve target results. Observes resident care, recommending opportunities for improvements.
Overview
9
9
years of professional experience
Work History
Care Coordinator
Teladoc
11.2022 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Managed approximately 30 -50 incoming calls, emails and faxes per day from customers.'
Medical Assistant/ Team Lead
Providence Health & Services
09.2018 - 08.2022
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Managed inventory, ensuring adequate supplies for smooth clinic operations and cost savings.
- Participated in regular audits to maintain compliance with all regulatory standards within the healthcare field.
- Conducted thorough candidate screenings, including reference checks and verification of licenses, certifications, and educational credentials.
- Reduced time-to-fill rates by proactively building a pipeline of qualified candidates for critical healthcare roles.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Server Assistant Manager
Romeos Restaurant
02.2015 - 03.2020
- Provided conflict resolution for dissatisfied customers, maintaining a positive dining atmosphere.
- Oversaw cash handling procedures, ensuring accurate accounting of all transactions during each shift.
- Assisted in training new hires, resulting in a more efficient workforce and reduced turnover.
- Organized successful private events within the establishment, showcasing our ability to cater to a diverse range of customer needs and expectations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Education
Associate of Health Administration - Healthcare
Pima Medical Institute
Tucson, AZ08.2024
Skills
- Patient Care
- Basic Life Support
- Vital signs monitoring
- HIPAA Compliance
- Medical Equipment Operation
- Clinical Documentation
- Medication Administration
- Care Planning
- Insurance Billing
- Direct Patient Care
- Certified in CPR/AED
- Diagnostic Testing
- Healthcare Education
- Medical Terminology
- Contract Negotiation
- Cold-calling
- Strong Work Ethic
- Exceptional customer service
Personal Information
- Date of Birth: 05/23/1997
Languages
French
Native or Bilingual
lingala
Native or Bilingual
Timeline
Care Coordinator
Teladoc
11.2022 - Current
Medical Assistant/ Team Lead
Providence Health & Services
09.2018 - 08.2022
Server Assistant Manager
Romeos Restaurant
02.2015 - 03.2020
Associate of Health Administration - Healthcare
Pima Medical Institute
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