Yaphett Johnson
Las Vegas,NV
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Enthusiastic Sales professional with expertise in communication and negotiating. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels.
Overview
2
2
years of professional experience
Work History
Sales Manager
Adara Group LLC.
08.2021 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Evaluated performance against goals and implemented appropriate development plans.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Sales Consultant
Adara Group LLC.
08.2021 - 01.2022
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance.
- Maximized customer retention by resolving issues quickly.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Responded to telephone requests for information.
- Stayed knowledgeable on latest Digital Payments innovations and technological advancements through continuous training.
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
Education
Bachelor of Arts - Business Administration
University of Phoenix
Tempe, AZ06.2015
Skills
- Market Research
- Sales Team Training
- Client Relationship Management
- Pipeline Management
- Product and Service Knowledge
- Sales Strategies
Timeline
Sales Manager
Adara Group LLC.
08.2021 - Current
Sales Consultant
Adara Group LLC.
08.2021 - 01.2022
Bachelor of Arts - Business Administration
University of Phoenix
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