Yaquelin Dutil

• Implemented strategies for product cross-selling and up-selling techniques.
• Tracked orders from placement to delivery to ensure timely delivery.
• Managed customer inquiries through email, telephone and social media channels.
• Analyzed sales data to identify opportunities for growth in the market.
• Created, managed or automated orders or invoices using order management or invoicing software.

Plan and implement quality procedures and standards.

Simplify incidents both internally and with customers, so that they are solved in the shortest possible time.

Constantly review and evaluate the established quality standards.

Check compliance with the creation and implementation of tourism quality standards.

· Promote the hotel's services, highlighting its distinctive advantages and capabilities, which set it apart from the competition.

· Analyze the potential market and detect business opportunities, as well as the orientation of the demand to focus the services in the same direction.

· Review compliance with established quality requirements, standards, and norms.

· Defining clear and precise objectives that allow organizational growth to contribute to increasing customer satisfaction.

· Register and update the Group Planning daily, to direct the resources and actions of each department based on confirmed reservations.

· Receive, guide, follow up on groups, crews, and other segments of interest.

· Lead the weekly Group Planning meeting to inform each department of the activities, specific details that should be emphasized.

· Follow up on customer opinions, to focus on continuous improvement of the hotel service process.