Yaquelin Perdomo
Brooklyn
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Diligent Security professional with 8 years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Rover
Rover
11.2021 - Current
- Conducted thorough meet-and-greets with potential clients to establish rapport and assess compatibility between sitter services and pet needs.
- Maintained clean and organized living spaces for pets, promoting a comfortable and healthy environment.
- Utilized Rover''s booking platform proficiently for scheduling appointments, updating availability, and communicating with clients.
- Collaborated with fellow Rover sitters to coordinate shared clientele, fostering a supportive community among service providers.
- Built trust with clients through consistent communication and detailed updates on their pets'' wellbeing.
- Enhanced pet safety by staying vigilant during walks and playtime, ensuring a secure environment for all animals.
- Handled emergency situations calmly and efficiently, coordinating veterinary assistance when necessary to protect the welfare of pets in my care.
- Increased client satisfaction by providing personalized pet care services and addressing individual needs.
- Managed schedules effectively, accommodating last-minute requests and changes to ensure consistent pet care coverage.
- Offered compassionate companionship to pets experiencing separation anxiety or other behavioral issues while under my supervision.
- Delivered attentive overnight care services, ensuring pets were comfortable while their owners were away.
- Navigated diverse weather conditions during outdoor activities with pets, adapting plans as needed to maintain safety.
- Managed multiple bookings simultaneously, maintaining high-quality care standards for each pet regardless of workload demands.
- Implemented client-specific feeding routines, adhering to dietary requirements and preferences for optimal nutrition.
- Responded quickly to emergency situations to assess and deflect issues.
- Wrote detailed reports of all security breaches and investigations.
Transcripter
GMR Transcription
07.2018 - 11.2022
- Located and corrected data entry errors and reported to management.
- Verified accuracy of data before transcribing.
- Managed workflow scheduling, data entry and accuracy verification for large data projects.
- Compiled information and input into database.
- Organized, sorted and checked input data against original documents.
- Compiled data and reviewed information for accuracy prior to input.
- Tracked and maintained records for [Type] department.
- Sorted documents and maintained organized filing process.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
Receptionist
Hotel Duvil
04.2015 - 06.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
Sales Manager
Valsan Store
10.2010 - 03.2016
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
Education
Bachelor of Administrative Studies - Phlebotomy
International Training Career
06.2014
GED -
Miami Dade College
Miami, FL06.2013
Skills
- G-Suite
- Planning and Coordination
- Good Telephone Etiquette
- Training and Development
- Problem-Solving
- Flexible and Adaptable
- Self-Motivated
- Active Listening
- Written Communication
- Teamwork and Collaboration
- Collaborative Problem-Solving
- Hardware troubleshooting
- Artificial Intelligence Integration
- Real-Time Decision Making
- Obstacle Detection and Avoidance
- Customer Service
- Team Player
- Honest and Dependable
- Reliable and Responsible
- Punctuality
- Adaptable and Flexible
- Reliability
- Team Leadership
- Attentive and Observant
- First Aid Certified
- CPR Certified
Certification
VITA/TCE Certification Federal Tax Law Test for Circular 230 Professional.
VITA/TCE Certification Intake/Interview & Quality Review Exam.
VITA/TCE Certification Volunteer Standards Of Conduct Exam.
Timeline
Rover
Rover
11.2021 - Current
Transcripter
GMR Transcription
07.2018 - 11.2022
Receptionist
Hotel Duvil
04.2015 - 06.2021
Sales Manager
Valsan Store
10.2010 - 03.2016
Bachelor of Administrative Studies - Phlebotomy
International Training Career
GED -
Miami Dade College
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