Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yaquelin Perez

Kyle

Summary

Dynamic and results-driven professional with a proven track record at Metro PCs T-Mobile, where I leveraged my exceptional communication skills and sales expertise to exceed personal goals. Adept at building lasting customer relationships and skilled in multitasking, I consistently enhanced team success and customer satisfaction. Fluent in Spanish, my ability to connect with diverse clients significantly contributed to achieving and surpassing sales targets.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.

Welcoming Front Desk Associate with Number years of experience in hospitality. Extensive knowledge of customer relations and commitment to individualized care. Successful at multitasking and bookkeeping.

Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful Type setting.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

7
7
years of professional experience

Work History

Front Desk Associate

Drycleaning & Laundry Institute International
11.2018 - Current
  • Collected room deposits, fees, and payments.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained cleanliness and organization of front desk area.
  • Handled high-pressure situations calmly, maintaining professionalism at all times.
  • Utilized hotel management software for data entry and reporting purposes.
  • Answered guest questions and offered referrals to local points of interest.
  • Maintained strict guest privacy standards by securely handling sensitive information such as payment details or personal data.
  • Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
  • Organized front desk area to maintain a professional and welcoming appearance for guests.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Collaborated with housekeeping staff to ensure seamless room transitions and availability.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
  • Trained new staff members in customer service techniques and hotel operations.
  • Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Patient Care Coordinator

Brident Dental & Orthodontics
03.2021 - 10.2021
  • Delivered excellent patient experiences and direct care.
  • Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
  • Implemented a more efficient system for managing medical records, resulting in faster access to crucial information during patient visits.
  • Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Verified patient insurance eligibility and entered patient information into system.
  • Provided excellent customer service to patients and medical staff.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Engaged with patients to provide critical information.
  • Delivered support to medical staff in completion of patient paperwork.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Greeted and assisted patients with check-in procedures.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Taught patients and families to use at-home medical equipment.
  • Coordinated discharge planning, ensuring smooth transitions to home care or rehabilitation facilities.
  • Improved patient care outcomes with meticulous follow-up on treatment plans and medications.
  • Ensured compliance with healthcare regulations and patient privacy laws, maintaining safe and confidential environment.
  • Analyzed patient satisfaction surveys to identify areas for improvement and implement changes.
  • Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Telemarketer

T-Mobile
06.2018 - 11.2018
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Completed daily and weekly sales reporting using assigned tools.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Participated in ongoing training sessions to stay updated on industry trends and product changes, enhancing overall performance.
  • Exceeded personal sales goals regularly, contributing significantly to the success of the team as a whole.
  • Managed a high volume of calls daily while maintaining professionalism and efficiency.
  • Built rapport with customers to foster long-term relationships and ensure repeat business.
  • Informed current and prospective customers of promotions and new or upgraded products.
  • Observed and learned changing customer requirements and adapted sales strategies as needed.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.

Education

High School Diploma - N/a

Austin Can Academy
Austin, TX
06.2018

Skills

  • Time Management
  • Problem-solving skills
  • Listening Skills
  • Guest Relations
  • Credit card handling
  • File Management
  • Drawer balancing
  • Front Office Support
  • Administrative Skills
  • Cash Handling
  • Multi-Line Phone Systems
  • Word Processing
  • Information Protection
  • Mail handling
  • Language Fluency
  • Fluent in Language and Language
  • Customer Service
  • Oral and written communications
  • Training and mentoring
  • Inventory Oversight
  • Documentation
  • Reporting capabilities
  • Conflict and issue documentation
  • Transportation information
  • Computer Skills
  • Teamwork and Collaboration
  • Problem-Solving
  • Guest Registration
  • HIPAA Compliance
  • Appointment Scheduling
  • Organizational Skills
  • Attention to Detail
  • Patient Care
  • Patient Care Coordination
  • Scheduling
  • Verbal and written communication
  • Patient confidentiality
  • HIPAA protocol adherence
  • Calm and Effective Under Pressure
  • Insurance verifying
  • Documenting and Recording Information
  • Multi-Line Telephone Systems
  • Schedule Coordination
  • Professional Bedside Manner
  • Spanish Fluency
  • Patient Needs Assessment and Referral
  • Providing Information and Resources
  • Email and Telephone Etiquette
  • Inbound and outbound calls
  • Product Sales
  • Professional Communication
  • Sales Support
  • Phone Etiquette
  • Contracts
  • Valid Driver's License
  • Clean Driving Record
  • Flexible Schedule
  • Loading and unloading
  • Safety Protocols
  • Traffic laws knowledge
  • Traffic Law Observation
  • Heavy Lifting
  • Route logs
  • Type vehicles expertise
  • Load securing
  • Daily logging
  • Safe driving techniques
  • Delivery pickup
  • Multitasking Abilities
  • Physical Strength
  • Adaptability and Flexibility
  • Commercial Driving Experience
  • Sorting and Labeling
  • Vehicle loading
  • Workplace Cleanliness
  • Warehouse Operations
  • Truck loading and unloading
  • Team Collaboration
  • Loading efficiency

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Patient Care Coordinator

Brident Dental & Orthodontics
03.2021 - 10.2021

Front Desk Associate

Drycleaning & Laundry Institute International
11.2018 - Current

Telemarketer

T-Mobile
06.2018 - 11.2018

High School Diploma - N/a

Austin Can Academy

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Yaquelin Perez