Yaquelin Plata
Asheboro,NC
Summary
Dynamic Front Desk Receptionist with a proven track record at Oman Eye Care, excelling in customer service and appointment scheduling. Recognized for enhancing patient experiences through meticulous attention to detail and effective time management. Skilled in handling sensitive information and fostering positive team relationships, ensuring seamless operations and high customer satisfaction. Personable and highly organized with excellent communication and multitasking abilities. Possesses strong customer service and administrative skills, including managing phone systems and scheduling. Committed to creating welcoming environment and ensuring smooth front desk operations.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Oman Eye Care
02.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Collected fax/sent faxes
- Pulled patients insurance and made sure it was an active plan
- Printed doctors schedules and collected correct information to have a smoothly running day, the day of
Front Desk Receptionist/Technician
Good Works Optometry
09.2022 - 02.2023
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Ordered contact lenses
- Took patients eye pressure and did the auto refractor
Education
Asheboro High School
Asheboro, NCSkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Appointment scheduling
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Oman Eye Care
02.2024 - Current
Front Desk Receptionist/Technician
Good Works Optometry
09.2022 - 02.2023
Asheboro High School
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