Yaquelin Rodriguez
West Palm Beach,FL
Summary
Dependable Patient Representative serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains the highest standards of ethics, professionalism, and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
16
16
years of professional experience
Work History
Patient Financial Coordinator
Cano Health
12.2019 - Current
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Trained new staff on filing, phone etiquette and other office duties.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Case Aide
Comprehensive Medical Services (BCBA Department)
10.2018 - 10.2019
- Developed and maintained relationships with community organizations and agencies.
- Provided support to social service clients in navigating available resources.
- Facilitated communication between clients and other service providers.
- Developed and maintained accurate records of programs and services.
Medical Receptionist
Tenet Florida Physician Services
06.2016 - 03.2018
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
Patient Access Representative
Nashville General Hospital At Meharry
10.2007 - 05.2016
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient privacy.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Providing excellent customer service by promptly answering patient inquiries.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Education
High School Diploma -
Cirro Berrios
Havana, CubaAssociate of Science - Medical Insurance Billing
Florida Career College - Miami
Miami, FLRegistered Behavioral Technician - 40 Hours Registered Behavioral Technician
Autism Partnership Foundation
San Francisco, CA08.2023
Skills
- Financial Counseling
- Balancing Daily Deposits
- Organizational Skills
- Medical Terminology
- Conflict Resolution
- Coordinate Payment Plans
- Team building
- Written Communication
- Dependable and Responsible
- Analytical and Critical Thinking
- Organization and Time Management
- Cultural Awareness
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Patient Financial Coordinator
Cano Health
12.2019 - Current
Case Aide
Comprehensive Medical Services (BCBA Department)
10.2018 - 10.2019
Medical Receptionist
Tenet Florida Physician Services
06.2016 - 03.2018
Patient Access Representative
Nashville General Hospital At Meharry
10.2007 - 05.2016
High School Diploma -
Cirro Berrios
Associate of Science - Medical Insurance Billing
Florida Career College - Miami
Registered Behavioral Technician - 40 Hours Registered Behavioral Technician
Autism Partnership Foundation
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