Yaquelin Velazquez-Santiago
Escondido,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Student Assistant
California State University Extended Learning
San Marcos, CA
01.2024 - Current
- Provided excellent customer service to students and staff at the front desk, addressing inquiries and concerns promptly.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Enhanced office efficiency by organizing and maintaining files, records, and resources.
- Performed clerical tasks such as photocopying, and scanning documents efficiently while maintaining confidentiality when necessary.
- Supported administrative staff with data entry tasks, ensuring accuracy in record-keeping systems.
- Provided exceptional support during peak registration periods, ensuring students had access to required information and resources.
Residential Advisor
California State University San Marcos
San Marcos, CA
07.2023 - 05.2024
- Helped foster a positive and inclusive living environment for students
- Handled roommate conflicts and provided guidance and resources to students
- Enforced rules and regulations to maintain order and safety in living spaces
- Advised students on available resources regarding academic support services or personal counseling opportunities.
- Organized social and educational programs to promote community building and personal development among residents.
- Collaborated with fellow Residential Advisors to plan and host engaging social events for residents.
Style Consultant
Target
Oakland, CA
05.2022 - 08.2022
- Greeted all clients with warm smiles and asked open-ended questions to better understand his or her needs.
- Increased customer satisfaction by providing personalized style consultations and recommendations.
- Maintained inventory by assisting co-workers with stocking shelves, pricing items, and placing products on display.
- Handled high-pressure situations with tact and professionalism, effectively addressing customer concerns to maintain positive relationships.
Hostess
California Pizza Kitchen
Emeryville, CA
06.2021 - 08.2021
- Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Supported servers, food runners, and bussers by keeping the dining area ready for every guest.
- Answered phone calls to take orders, give information, and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Intern
Kensington Veterinary Hospital
Kensington, CA
09.2019 - 03.2020
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Contributed consistently towards maintaining high standards of cleanliness throughout the clinic premises.
- Assisted in dental cleanings and extractions, promoting oral health among the clinic's patients.
- Streamlined patient check-in processes, reducing wait times and enhancing overall client experience.
Intern
Academia De Mi Abuela
Oakland, CA
09.2017 - 05.2018
- Collaborated with fellow interns to create a safe, stimulating, and inclusive environment for all children in the facility.
- Supported children''s emotional well-being by providing a nurturing environment and addressing individual needs with empathy and understanding.
- Helped maintain cleanliness of the childcare center by following strict hygiene protocols to ensure a safe environment for everyone involved.
- Implemented behavior management strategies to maintain a calm and orderly classroom atmosphere conducive to learning.
- Assisted lead teachers in developing age-appropriate curriculum and lesson plans to promote cognitive, social, and emotional growth.
Education
Bachelor's Degree - Criminology/Justice Studies
California State University San Marcos
San Marcos, CA12.2024
High School Diploma -
MetWest High School
Oakland, CA05.2021
Skills
- Communication
- Multitasking
- Organization
- Teamwork
- Resilience
- Data organization
- Attention to Detail
- Punctual and Dependable
- Flexible Work Schedule
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Student Assistant
California State University Extended Learning
01.2024 - Current
Residential Advisor
California State University San Marcos
07.2023 - 05.2024
Style Consultant
Target
05.2022 - 08.2022
Hostess
California Pizza Kitchen
06.2021 - 08.2021
Intern
Kensington Veterinary Hospital
09.2019 - 03.2020
Intern
Academia De Mi Abuela
09.2017 - 05.2018
Bachelor's Degree - Criminology/Justice Studies
California State University San Marcos
High School Diploma -
MetWest High School