Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yaqueline Orozco

Fort Smith,AR

Summary

Seasoned PBX Operator with a proven track record at Baptist Health Medical Center, enhancing customer satisfaction through expert handling of high-volume calls and mentoring new staff. Demonstrates exceptional telephone etiquette and multitasking abilities, significantly reducing wait times while maintaining confidentiality and professionalism. Skilled in operating switchboards and providing top-notch service, embodying strong communication and organizational talents.

Overview

6
6
years of professional experience

Work History

PBX Operator

Baptist Health Medical Center
11.2019 - 03.2021
  • Trained and mentored new PBX operations employees.
  • Improved customer satisfaction by efficiently handling and routing incoming calls to appropriate departments.
  • Collaborated with front desk personnel to ensure timely responses to guest inquiries or requests for assistance.
  • Provided exceptional customer service through polite and professional interactions with all callers.
  • Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
  • Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
  • Maintained strict confidentiality when handling sensitive information, adhering to both company policies and applicable laws.
  • Demonstrated adaptability during peak hours or high-stress situations by remaining calm, focused, and efficient in handling multiple tasks simultaneously.

PBX Operator

Sparks Regional Medical Center
01.2017 - 02.2019
  • Trained and mentored new PBX operations employees.
  • Improved customer satisfaction by efficiently handling and routing incoming calls to appropriate departments.
  • Handled sensitive information discreetly when dealing with confidential calls or messages within the organization.
  • Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
  • Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
  • Demonstrated attention to detail when taking messages from callers, ensuring that they were accurately recorded and forwarded to the intended recipient.
  • Maintained an organized workspace for optimal productivity while adhering to health and safety standards set forth by the employer.

Box Office Ticket Seller

Malco Cinema 16
11.2014 - 12.2016
  • Managed inventory levels of physical tickets and other related materials such as programs, ensuring adequate supplies for daily operations.
  • Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
  • Processed refunds and exchanges in accordance with company policy.
  • Handled cash register transactions accurately while providing friendly service at the concession stand or box office.
  • Stocked and organized concession supplies to provide customers with food and beverage options.
  • Checked IDs for age-restricted shows in compliance with regulations.
  • Implemented crowd control measures during high-traffic periods, promoting safety within the theater premises.
  • Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
  • Learned duties for various positions and provided backup at key times.

Education

Northside High School
Fort Smith, AR
05.2015

Skills

  • Operating switchboards
  • Telephone operations
  • Answering questions
  • Strong telephone etiquette
  • Typing skills

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

PBX Operator

Baptist Health Medical Center
11.2019 - 03.2021

PBX Operator

Sparks Regional Medical Center
01.2017 - 02.2019

Box Office Ticket Seller

Malco Cinema 16
11.2014 - 12.2016

Northside High School

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Yaqueline Orozco