Yaquelin L Alvarado
Central Islip,NY
Summary
Bilingual (English/Spanish) Medical Call Center Representative known for high productivity and efficient task completion. Specialize in patient communication, medical terminology comprehension, and electronic health records management. Excel in empathy, active listening, and problem-solving to enhance customer satisfaction and support healthcare teams.
Overview
6
6
years of professional experience
Work History
Medical Call Center Representative
Brentwood Pediatric & Adolescent Associate
Hauppauge, NY
03.2025 - Current
- Entered patient data into electronic health records accurately and efficiently.
- Provided medical advice over the phone according to established protocols.
- Provided detailed documentation of each call including notes on conversations with customers.
- Followed HIPAA guidelines when handling confidential patient information.
- Educated patients on proper use of medications, treatments, and follow-up care instructions.
- Utilized various software systems such as EMRs, CRMs, and databases effectively.
- Engaged with customers in an empathetic and professional manner at all times.
- Managed incoming calls and scheduled appointments for patients.
Medical Receptionist
Brentwood Pediatric & Adolecent Associate
Bay Shore, NY
05.2023 - 12.2024
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Verified insurance coverage for appointments and collected co-payments as required.
- Greeted and checked in patients, updating patient information in computer system.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Entered insurance, demographics and health history into patient database.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Protected patients by observing strict HIPAA guidelines.
- Checked patients in and out for appointments and collected co-payments.
Sale Associate
Ardene
Bay Shore, NY
09.2019 - 04.2022
- Maintained cleanliness of store environment including floors, windows, displays.
- Demonstrated product features and benefits for customers' needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Education
CPR Certification -
Ideal School of Allied Health Care
Hauppauge, NY06-2025
Certified EKG Technician (EKG1) -
Ideal School of Allied Health Care
Hauppauge, NY03-2025
Certificate of Phlebotomy Technician -
Ideal School of Allied Health Care
Hauppauge, NY05-2024
High School Diploma -
Central Islip Senior High School
Central Islip, NY06-2020
Skills
- EKG interpretation and electrocardiogram analysis
- Phlebotomy techniques and venipuncture
- Patient assessment and data management
- Electronic health records management
- Medical scheduling and customer service
- Call center operations
- EMR software proficiency
- Bilingual communication skills
- Microsoft Office applications
- Customer service excellence
- Organizational skills and time management
- Critical thinking and problem solving
- Attention to detail and accuracy
- Medical terminology expertise
- HIPAA compliance knowledge
- Specimen preparation and labeling
Languages
English
Professional
Spanish
Professional
Timeline
Medical Call Center Representative
Brentwood Pediatric & Adolescent Associate
03.2025 - Current
Medical Receptionist
Brentwood Pediatric & Adolecent Associate
05.2023 - 12.2024
Sale Associate
Ardene
09.2019 - 04.2022
CPR Certification -
Ideal School of Allied Health Care
Certified EKG Technician (EKG1) -
Ideal School of Allied Health Care
Certificate of Phlebotomy Technician -
Ideal School of Allied Health Care
High School Diploma -
Central Islip Senior High School
Similar Profiles
Leslie MedinaLeslie Medina
Head Medical Assistant at Brentwood Pediatric and AdolescentHead Medical Assistant at Brentwood Pediatric and Adolescent
MERCEDEZ FREEMANMERCEDEZ FREEMAN
Lead Physician Assistant/Operations Lead at Children First Pediatric and Adolescent MedicineLead Physician Assistant/Operations Lead at Children First Pediatric and Adolescent Medicine
Sandra Martins SoaresSandra Martins Soares
Medical Receptionist at Pediatric & Adolescent Medicine of DelranMedical Receptionist at Pediatric & Adolescent Medicine of Delran
Denzel RomeroDenzel Romero
Facilities Dispatcher/Assistant Fleet Manager at Uncle Giuseppe's MarketplaceFacilities Dispatcher/Assistant Fleet Manager at Uncle Giuseppe's Marketplace
Destiny MantillaDestiny Mantilla
Babysitter at Family MembersBabysitter at Family Members