Summary
Overview
Work History
Skills
Languages
Timeline
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Yara Covarrubias

Chicago,IL

Summary

Detail-oriented and bilingual logistics and client service professional with over 10 years of experience in export coordination, procurement support, and vendor management. Proven success in managing complex shipping documentation, resolving service issues, and supporting cross-functional teams in high-paced environments. Technically adept in AS400, CargoWise, and Microsoft Office. Fluent in English and Spanish. Actively seeking roles in supply chain, purchasing, operations, or client-facing corporate roles.

Overview

18
18
years of professional experience

Work History

Client Services Representative

DB Schenker
05.2022 - Current
  • Serve as main liaison for client accounts, ensuring timely resolution of inquiries on shipments, documents, and timelines.
  • Coordinate with internal teams to troubleshoot service issues and ensure high customer satisfaction.
  • Analyze and distribute global shipment tracking reports, focusing on delays and service exceptions.
  • Participate in client calls to explain logistics reports and offer operational insights.
  • Support onboarding and retention initiatives with account managers.
  • Maintain accurate data in logistics systems and manage high-volume shared inboxes.
  • Identify and propose workflow enhancements to improve service quality.

Senior AI Export Coordinator

DB Schenker
09.2019 - 04.2022
  • Oversaw export bookings and logistics coordination with vendors, shippers, and airlines.
  • Quoted international shipments and collaborated with overseas agents to optimize transit times.
  • Processed export documentation including air waybills and customs paperwork.
  • Handled vendor issues to support procurement and ensure timely delivery.

Ocean Export Agent / Documentation Specialist

Nippon Express
10.2016 - 09.2019
  • Managed ocean export documentation including bills of lading, commercial invoices, and certificates of origin.
  • Arranged freight bookings and cargo pickups/deliveries.
  • Ensured compliance with U.S. export regulations and internal protocols.
  • Used AS400 to maintain shipment data and resolve invoice discrepancies.

Customer Service Temp Roles

Various Companies
10.2012 - 10.2016
  • Held various part-time roles balancing family responsibilities while maintaining customer service and office support experience.

Member Service Representative

Topco Associates
01.2009 - 10.2011
  • Managed distribution orders and acted as liaison between procurement, logistics, and clients.
  • Resolved purchase order and fulfillment issues.
  • Communicated pricing and promotional changes accurately to retail members.
  • Collaborated on optimizing full truckload logistics.

Buyer Assistant

Topco Associates
12.2007 - 01.2009
  • Supported private label procurement by preparing POs, tracking deliveries, and maintaining supplier communication.
  • Conducted pricing analysis and assisted in vendor sourcing.
  • Reconciled invoices and maintained purchasing and inventory records.

Skills

  • Logistics Coordination & Shipment Tracking
  • Purchase Order Management
  • Vendor & Client Relations
  • Documentation & Compliance
  • Bilingual (English & Spanish)
  • ERP Systems: AS400, CargoWise
  • Microsoft Office (Excel, Outlook, Word)

Languages

English
Spanish

Timeline

Client Services Representative

DB Schenker
05.2022 - Current

Senior AI Export Coordinator

DB Schenker
09.2019 - 04.2022

Ocean Export Agent / Documentation Specialist

Nippon Express
10.2016 - 09.2019

Customer Service Temp Roles

Various Companies
10.2012 - 10.2016

Member Service Representative

Topco Associates
01.2009 - 10.2011

Buyer Assistant

Topco Associates
12.2007 - 01.2009

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Yara Covarrubias