Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yara Elias

Dedham,MA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

4
4
years of professional experience

Work History

Front Desk Agent

Marriott International, Inc.
07.2021 - Current
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.

Assistant Sales Manager

Wayland Automotive
03.2020 - 09.2021
  • Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
  • Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
  • Assisted sales team with completing customer transactions and managing issues.
  • Developed strong client relationships for repeat business and increased referrals.
  • Completed store opening and closing procedures by counting drawers and managing security.
  • Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.

Education

MBA - International Business Management

Nichols College
Dudley, MA
05.2026

Bachelor of Science - International Buisness

Nichols College
Dudley, MA
05.2024

High School Diploma -

Dedham High School
Dedham, MA
06.2020

Skills

  • Customer Service
  • Guest Services
  • Problem-solving skills
  • Cash Handling
  • Time Management
  • Administrative Support
  • Sales expertise
  • Conflict Management

Languages

Arabic
Native or Bilingual
Spanish
Limited Working

Timeline

Front Desk Agent

Marriott International, Inc.
07.2021 - Current

Assistant Sales Manager

Wayland Automotive
03.2020 - 09.2021

MBA - International Business Management

Nichols College

Bachelor of Science - International Buisness

Nichols College

High School Diploma -

Dedham High School
Yara Elias