Yara Galindo

created organized and maintained employee personnel files to keep sensitive data secure. reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations. developed and facilitated new-hire orientations and corporate policy trainings. Automated office operations, record tracking and data communications. Optimized traceability, developing organizational filing sytems for confidential employee records and reports.

• Increased sales by offering advice on purchases and promoting additional products.
• Achieved monthly sales goals by promoting product benefits and enrolling new clients.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Trained and mentored new sales representatives.
• Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
• Organized sales paperwork, presented proposals and finalized contracts.

• Filed paperwork, sorted and delivered mail, and maintained office organization.
• Managed and corrected data entry for payroll thru excell. Ensured payroll records reflected regular, overtime and absence time of employees hours. Ensured employees reported to location assigned by the company to serve as a daily contractor for janitorial/cleaning of malls through out the Los Angeles area. Traveled to business locations to inspect and ensure employees carried out janitorial duties to satisfaction of clients. In charge of daily contracts were completed. Responsible of finding coverage for an absent employee. Provided customer services via phone and emails.

• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Handled sales of cell phone and related accessories. Signed up clients for contracts with cell phone service providers (i.e. Verizon, AT&T, Sprint) Initiated initial set up of service for clients; specifically clients who were not tech-self sufficient and or had a language barrier. Provided customer service for telephone inquiries such as navigation process, email of cell phone applications.
• Followed up with service providers to ensure the services rendered reflected need of customer. Specifically , ensured clients billing reflected the type of service requested by the client to prevent overcharge. In charge of selling cell phones via wholesales telephonically and online. Ensured all contract of sales orders were finalized by the end of business day to comply with request of clients locally and abroad to prevent any potential return and / or cancellation of order, which could have impacted the company's finances . Ensured orders were processed and shipped in a timely manner.