Yara Gwyn
White Mountain Medical Complex PMG
Ruidoso,NM
2
Languages
1
Certification
18
years of professional experience
Diligent(Registrar) with background in providing exceptional bilingual customer service. Proven ability to resolve customer issues efficiently and enhance client satisfaction. Demonstrated skills in communication and problem-solving.
Work History
Front Office Specialist
10 Months- Obtain demographics
- Schedule for multiple providers
- Referrals
- Fax/answer calls
Registration II/Business Office
4 Years- Greet and Receive patients professionally to direct them to the appropriate location and services.
- Register all patients for appointments and ER Services.
- Obtain signatures for all required documents from patients and providers.
- Balance cash drawer at the beginning and end of every shift
- Answer phone calls and redirect them to the correct departments
- Maintain knowledge of current regulations and policies within the departments within the department and the organization.
- Collect patient payment via card, cash, check.
- Schedule and transcribe for multiple departments
- Work both registration and ER
Professional Cleaner (Janitorial)
1 Year- Ensure that all areas are cleaned to the highest standard
- Cleans floors and rooms, including mopping, sweeping, vacuuming, dusting, picking up larger objects off the floor, and clean glass and windows.
- Cleans restrooms, including restocking dispensers, emptying trash, cleaning mirrors, spot cleaning partition doors and walls.
- Monitors and maintains sanitation and organization of assigned areas.
- Vacuums, empties trash, and replaces liners.
Professional Cleaner (Janitorial)
12 Years- Ensure that all areas are cleaned to the highest standard
- Cleans floors and rooms, including mopping, sweeping, vacuuming, dusting, picking up larger objects off the floor, and clean glass and windows.
- Cleans restrooms, including restocking dispensers, emptying trash, cleaning mirrors, spot cleaning partition doors and walls.
- Monitors and maintains sanitation and organization of assigned areas.
- Vacuums, empties trash, and replaces liners.
- Cleans toilets and urinals
Lead Reservationist
4 Years 10 Months- Provide assistance to other reservationist.
- Resolve all guest issues and recommend appropriate measures to ensure the best customer service.
- Supervise schedule of the call volume and train new associates.
- Act as a main resource for reservationist needing assistance technically or with regards to gaining customer satisfaction.
- Maintain a clean and organized work area.
Server
2 Years 4 Months- Greeted and welcome customer
- Successfully solved customer conflict and problems when mistakes were made with orders and payments.
- Processed payments and handled cash and credit transactions
Bartender
3 Years 10 Months- Served bar and restaurant patrons ordered drinks.
- Kept the bar area safe, clean, and well- stocked throughout each working shift.
- Processed payments and handled cash and credit transactions
- Performed daily inventory audits and weekly product and supply orders.
Education
General Educational Development Certificate
Certificate - CNA
Skills
Great communication skills. Bilingual. Enthusiastic team player with the ability to motivate
encourage
and excite fellow employees. Proven management experience in effectively training competent customer service associates and continuing to provide outstanding service to customers. Confident communicator with an interest in listening to what the customer has to say.
Time management
Listening skills
Scheduling appointments
Self motivation
Goal setting
Team building
Strong problem solver
Certification
- CNA - Certified Nurse Assistant
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Front Office Specialist
White Mountain Medical Complex PMG
11.2025 - CurrentRead More
Professional Cleaner (Janitorial)
Lincoln Towers
01.2022 - 01.2023Read More
Registration II/Business Office
LCMC
07.2021 - 07.2025Read More
Lead Reservationist
Hummingbird Cabins
10.2015 - 08.2020Read More
Server
Alto Country Club
01.2014 - 05.2016Read More
Bartender
Farley’s
01.2011 - 11.2014Read More
Professional Cleaner (Janitorial)
Police Station
01.2009 - 01.2021Read More
General Educational Development Certificate
Read More
Enmu
Certificate from CNA
Read More