Summary
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Yara Martinez Lopez

Yara Martinez Lopez

Canton,Ohio

Summary

Dedicated CMA with a proven track record at Bridge Haven Memory Care. Skilled in patient care and documentation management. Demonstrated expertise in vital signs and a compassionate approach to dementia care. Adept at ensuring HIPAA compliance, fostering team collaboration, and consistently delivering high-quality care and support with true compassion and empathy. I am a reliable team player eager to contribute to your team's success.

Work History

CMA / CNA

Bridge Haven Memory Care LLC
2021.05 - 2024.06
  • Supported residents and their families with empathy during the transition into memory care living.
  • Oversaw and mentored colleagues on implementing best practices for dementia care, while incorporating personalized care steps into residents' treatment.
  • Administered medication and treatments ensuring accuracy and timely delivery to maintain resident health and well-being.
  • Ensured compliance with all state regulations of memory care facilities by maintaining accurate records.
  • Assisted in ensuring optimal comfort for residents by working closely with the Hospice team
  • Collected and documented vital signs of residents.

Customer Service Representative

Maximus
2019.10 - 2020.02
  • Demonstrated strong ability to handle a high volume of calls while ensuring outstanding customer service.
  • Actively listened to customers, handled concerns quickly, and escalated claims to the corresponding supervisors.
  • Achieved efficient multitasking through system navigation, call note-taking, and addressing client inquiries.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Boosted customer loyalty through empathetic resolution of complaints.


Education

Licensed Practical Nurse - Practical Nursing

Johnson County Community College
Overland Park, KS
12.2023

Skills

  • Timely documentation
  • Document Management
  • Wound care
  • Vital signs monitoring
  • Compassion and Empathy
  • Patient Care
  • HIPAA Compliance
  • Reliable team player
  • Bathing Assistance
  • Patient Transfers

Languages

Spanish
Native or Bilingual

Certification

  • CNA - Certified Nurse Assistant
  • CMA - Certified Medical Assistant
  • IV Certification

Timeline

CMA / CNA

Bridge Haven Memory Care LLC
2021.05 - 2024.06

Customer Service Representative

Maximus
2019.10 - 2020.02

Licensed Practical Nurse - Practical Nursing

Johnson County Community College
  • CNA - Certified Nurse Assistant
  • CMA - Certified Medical Assistant
  • IV Certification
Yara Martinez Lopez