Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yara Oates

Dallas,TX

Summary

Customer Service Specialist with over 5 years of experience delivering exceptional service in high-volume call centers, retail environments, and remote settings. Proven ability to resolve customer issues efficiently, maintain professionalism under pressure, and contribute to team goals. Skilled in communication, data entry, remote support, and conflict resolution. Known for a positive attitude, strong work ethic, and dedication to customer satisfaction.

Overview

6
6
years of professional experience

Work History

Insurance Verification Specialist

Globe Life
07.2024 - 10.2024
  • Verified insurance benefits prior to appointments and procedures.
  • Ensured compliance with HIPAA while handling sensitive patient information.
  • Applied knowledge of medical terminology to accurately verify services.

Customer Service Representative

TTEC
07.2022 - 05.2024
  • Assisted customers with online banking, account setup, and technical issues.
  • De-escalated high-stress situations while maintaining a calm demeanor.
  • Identified potential fraud and ensured account security.
  • Handled inbound calls and maintained detailed records of customer interactions.

Cafeteria Worker

A.W. Brown Leadership Academies
01.2022 - 05.2022
  • Maintained food safety standards and clean prep areas.
  • Provided fast, friendly service and supported various kitchen tasks.
  • Ensured cafeteria supplies were well-stocked and organized.
  • Engaged with students and staff in a friendly manner to create a welcoming cafeteria environment.

Customer Service Representative

Advanced Call Center Technologies LLC
01.2021 - 01.2022
  • Managed high volumes of inbound calls, chats, and emails.
  • De-escalated concerns while providing prompt resolutions.
  • Supported customer account activation and updates.

Customer Service Representative

Continuum Global Solutions
07.2021 - 09.2021
  • Provided support through calls, chats, and emails.
  • Informed customers about promotions and company services.
  • Handled new account setups and inquiries.

Sales Associate

Party City Corporation
09.2018 - 01.2020
  • Assisted customers with purchases and loyalty program enrollment.
  • Trained new hires on registers and store procedures.
  • Maintained clean and organized sales floor for efficient shopping.
  • Greeted customers and provided exceptional customer service.

Education

High School Diploma -

David W. Carter High School
05-2017

Skills

Customer Service & Support: Call Center Operations, Conflict Resolution, Account Management, and Client Retention

Administrative & Technical: Data Entry, Schedule Management, Microsoft Word & Excel, and Typing,

General Skills: Cash Handling, Retail Sales, Childcare, and Food Safety Procedures

Timeline

Insurance Verification Specialist

Globe Life
07.2024 - 10.2024

Customer Service Representative

TTEC
07.2022 - 05.2024

Cafeteria Worker

A.W. Brown Leadership Academies
01.2022 - 05.2022

Customer Service Representative

Continuum Global Solutions
07.2021 - 09.2021

Customer Service Representative

Advanced Call Center Technologies LLC
01.2021 - 01.2022

Sales Associate

Party City Corporation
09.2018 - 01.2020

High School Diploma -

David W. Carter High School

Similar Profiles

CREATE PROFILE