Yara Abu Asad
Plano,Texas
Summary
Customer Service, Marketing, and Front Desk Associate With over 3 years of experience in customer service, marketing, and front desk operations, I have developed strong communication, problem-solving, and organizational skills. I have successfully handled customer inquiries, complaints, and feedback, as well as promoted products and services through various channels, such as social media, email, and phone. I have also managed front desk tasks, such as greeting visitors, scheduling appointments, and maintaining records. I am proficient in Microsoft Office, and online booking systems. I have consistently achieved high customer satisfaction ratings and positive feedback from managers and coworkers. I am eager to apply my skills and knowledge to contribute to the success of your work.
Overview
7
7
years of professional experience
Work History
Dental Assistant
beautiful smile , urgent dentistry ,shifa dental
Dallas, Texas
06.2023 - Current
- Instructed patients about postoperative instructions prescribed by their dentist.
- Assisted dentist during examination by retracting patient's tongue and cheeks.
- Selected and prepared tools used for procedures by sanitizing and arranging.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Cleaned and polished removable dentures, brackets, wires and other appliances.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Checked with participants throughout procedures to help alleviate anxiety.
- Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
- Fabricated custom teeth impressions and temporary restorations for patients from given samples.
- Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
- Followed dentists directions for giving patients desensitizing agents to prepare for anesthetic administration.
- Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
- Ordered supplies necessary for daily operations of the practice.
- Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
- Established clean, sterile and welcoming environment for patients.
- Explained dental services and payment plans to help patients make informed decisions.
- Prepared bills and completed insurance forms using system software.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Understood and followed oral and written directions.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Marketing
Amazon
Dallas, TX
11.2022 - 02.2023
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Achieved cost-savings by developing functional solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Recognized by management for providing exceptional customer service.
- Modified existing software systems to enhance performance and add new features.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained schedule of class assignments to meet deadlines.
- Exceeded customer satisfaction by finding creative solutions to problems.
Front Desk Receptionist
Skin Care Clinic
Southlake, TX
03.2021 - 01.2022
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Updated customer information in databases regularly to ensure accuracy of records.
- Greeted customers, answered general questions and directed to appropriate locations.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Drafted professional business documents, spreadsheets and correspondence.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Handled cash transactions accurately, balancing the register at the end of each shift.
Cashier
Sephora
Allen, TX
03.2020 - 11.2020
- Processed returns and exchanges of merchandise in accordance with store policies.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Model
Many Different People
Amman, Jordan
06.2017 - Current
- Created unique poses and expressions to capture attention from viewers.
- Stayed up-to-date on fashion trends by attending shows and reading industry publications regularly.
- Attended photoshoots and modeled garments for catalogues, magazines, websites, and other print media.
- Developed relationships with casting agents and photographers who could provide future work opportunities.
- Kept abreast of new products launched by clients in order to promote them appropriately during photoshoots.
- Assisted with makeup, hair styling, and wardrobe selection to ensure the desired look was achieved.
- Increased social media presence to promote specific brands and products.
- Participated in fittings before shoots so that clothing fit properly when photographed.
- Reviewed images after each shoot and made adjustments as needed based on feedback from photographer or art director.
- Collaborated with others to discuss new opportunities.
- Followed strict routines of diet, sleep and exercise to maintain appearance.
Education
Some College (No Degree) - Human Resources Management
Collin County Community College District
Plano, TXSkills
- Social Media Management
- Makeup Application
- Clothing Modeling
- Artist Posing
- Posing
- File Management
- Scheduling
- Bookkeeping
- Data Entry
- Time Management
- Meeting Preparation
- Patient Services
- Decision-Making
- Patient Counseling
- Patient Relations
- Patient Education
- Procedure Support
- Clinical Support
- Oral Healthcare
- Team Collaboration
- Patient Schedule Management
- Restorative Procedures
- Patient Scheduling
- OSHA Regulations Knowledge
- Appointment Scheduling
- Sterilization Techniques
- Office Management
- First Aid Training
- Strong Manual Dexterity
- Complex Problem-Solving
- Dental Impressions
- Oral X-Rays
- Periodontics
- Dental Staff Support
- Medical Records Management
- Patient Care Coordination
- Regulatory Compliance
- Dental Terminology Knowledge
- Sales Expertise
- Marketing
- Customer Service
Languages
English
Professional
Arabic
Native/ Bilingual
Timeline
Dental Assistant
beautiful smile , urgent dentistry ,shifa dental
06.2023 - Current
Marketing
Amazon
11.2022 - 02.2023
Front Desk Receptionist
Skin Care Clinic
03.2021 - 01.2022
Cashier
Sephora
03.2020 - 11.2020
Model
Many Different People
06.2017 - Current
Some College (No Degree) - Human Resources Management
Collin County Community College District
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