Summary
Overview
Work History
Skills
Languages
Timeline
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Yarairys Hernandez

Tampa,FL

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Dispatcher

Alfredo Towing Services
02.2023 - Current
  • Improved response times by efficiently prioritizing and dispatching emergency calls.
  • Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Answered phone calls and responded to customer emails.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Assisted in resolving customer complaints and grievances.
  • Monitored and tracked dispatch communication systems.
  • Scheduled deliveries and pickups according to customer needs.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Communicated with customers to provide delivery updates and resolution.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

Front Desk Receptionist

Custom Care Medical Center
06.2021 - 02.2023
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Completed all tasks in compliance with company policies and procedures.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Collected room deposits, fees, and payments.

Skills

  • Database Management
  • Dispatch Coordination
  • Route Navigation
  • Customer Relations
  • Schedule Management
  • Prioritizing Calls
  • Customer Relationship Management
  • Customer Service
  • Team Coordination
  • Cash Handling
  • File Organization
  • Office Administration

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Dispatcher

Alfredo Towing Services
02.2023 - Current

Front Desk Receptionist

Custom Care Medical Center
06.2021 - 02.2023

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Yarairys Hernandez