Yaraldi Michel
Oxnard,CA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service who is seeking a position in a public or private agency dedicated to positive social change, and community development in which one could utilize diverse skills to best accomplish any of the tasks presented.
Overview
11
11
years of professional experience
Work History
BDC Rep /Sales Associate
Thousand Oaks Toyota
06.2022 - Current
- Identified and solved problems with minimal guidance to minimize disruptions to business.
- Identified and executed appropriate strategies for business success.
- Developed, maintained and utilized diverse client base of over 100 clients.
- Used sales and order management systems and technologies to facilitate exceptional customer service.
- Kept detailed records of daily activities through online customer database.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Built relationships with customers and community to promote long term business growth.
- Informed customers of promotions to increase sales productivity and volume.
- Maintained current knowledge of evolving changes in marketplace.
Direct Sales Manager
Voltaic
07.2020 - 04.2022
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed accounts to retain existing relationships and grow share of business.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Floor Manager /Personal Assistant
The Kush Factory
07.2017 - 03.2021
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Displayed absolute discretion at handling confidential information.
- Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.
Sales Advisor
24 Hour Fitness
10.2018 - 03.2020
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Demonstrated features, answered questions and offered solutions.
- Scheduled appointments and managed master calendar.
Crew Member
In N Out Burger
02.2013 - 10.2016
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and techniques.
- Accurately operated cash register to process customer payments.
Education
High School Diploma -
John F Kennedy High School
Granada Hills, CA05.2012
Skills
- Superb customer service skills by experience
- Excellent communication skills
- Work with integrity by strong ethical behavior and accountability
- Work great under pressure and with large groups of people
- Skilled in Microsoft, Power Point, Excell
- Cash Control
- Store Displays
- Daily Workflows
Languages
Spanish
Native or Bilingual
Timeline
BDC Rep /Sales Associate
Thousand Oaks Toyota
06.2022 - Current
Direct Sales Manager
Voltaic
07.2020 - 04.2022
Sales Advisor
24 Hour Fitness
10.2018 - 03.2020
Floor Manager /Personal Assistant
The Kush Factory
07.2017 - 03.2021
Crew Member
In N Out Burger
02.2013 - 10.2016
High School Diploma -
John F Kennedy High School