Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yaraneli Hernandez

Deland ,FL

Summary

Dynamic Shift Leader at Dunkin' Donuts with a proven track record in cash handling and team leadership. Enhanced customer satisfaction through effective problem-solving and training initiatives. Committed to maintaining a safe environment while fostering a positive team culture, ensuring operational efficiency and exceptional service delivery.

Overview

4
4
years of professional experience

Work History

Shift Leader

Dunkin' Donuts
05.2021 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Patient Care Technician

Ridgecrest Nursing & Rehabilitation Center
09.2021 - 12.2021
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
  • Reduced stress for patients and families through effective communication and empathetic support.
  • Fostered clean and hygienic environment, reducing risk of infections.
  • Supported patients' daily living activities, improving their hospital stay experience.

Education

Associate Of Science -

Daytona State College
Daytona Beach, FL

High School Diploma -

Deland High School
DeLand, FL
06.2021

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Patient Care Technician

Ridgecrest Nursing & Rehabilitation Center
09.2021 - 12.2021

Shift Leader

Dunkin' Donuts
05.2021 - Current

Associate Of Science -

Daytona State College

High School Diploma -

Deland High School

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Yaraneli Hernandez