YARATZED RAMIREZ
New York,USA
Summary
Operations and recruitment leader with 10+ years of experience in talent acquisition, care coordination, workforce planning, and staff management across home care and community services. Skilled in process optimization, staffing alignment, and building high-performing teams that drive organizational efficiency and service quality.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Recruitment & Coordination Manager
SELHELP COMMUNITY SERVICES
01.2022 - 06.2025
- Led full-cycle recruitment, filling approximately 250+ roles annually across multiple programs.
- Partnered with directors and clinical teams to forecast and align staffing needs with service demand.
- Increased qualified applicant pipeline by 40% through targeted community partnerships and referral programs.
- Developed dashboards to track hiring performance, retention, and time-to-fill metrics.
- Streamlined onboarding processes in collaboration with HR and Operations, reducing new hire ramp-up time by 25%.
- Supervised a team of 6 recruiters, managing KPIs and performance development.
Coordination Manager
FEGS HOME CARE
02.2018 - 01.2022
- Oversaw scheduling and visit coordination for 150+ field staff, ensuring optimal coverage and compliance.
- Reduced missed visits by 30% through improved scheduling systems and proactive communication.
- Implemented new SOPs that decreased administrative errors and improved documentation accuracy.
- Increased training compliance to 95% through digital tracking and accountability measures.
- Resolved escalations efficiently, improving client satisfaction and service continuity.
Coordinator / Supervisor
RENAISSANCE HOME CARE
01.2014 - 01.2018
- Managed daily scheduling and coordination across multiple service locations.
- Supported audit readiness through accurate documentation and compliance tracking.
- Delivered onboarding and training for coordinators and field staff, enhancing team performance and retention.
Relationship Banker / Branch Supervisor
CAPITAL ONE BANK
01.2005 - 01.2013
- Oversaw branch operations, compliance, and customer service during leadership transitions.
- Strengthened customer relationships, contributing to retention and cross-sell growth.
- Trained and mentored staff on products, compliance, and service excellence.
Education
B.S. - Business Management
Monroe College
01-2027
Skills
- Leadership
- Onboarding & Retention
- Reporting & Metrics
- ATS / CRM / HRIS
- Time management
- Multitasking Abilities
- Excellent communication
- Team leadership
- Decision-making
- Training and development
- Operations management
Certification
- Project Management Certificate – 2025
- Licensed Real Estate Salesperson – New York City
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Recruitment & Coordination Manager
SELHELP COMMUNITY SERVICES
01.2022 - 06.2025
Coordination Manager
FEGS HOME CARE
02.2018 - 01.2022
Coordinator / Supervisor
RENAISSANCE HOME CARE
01.2014 - 01.2018
Relationship Banker / Branch Supervisor
CAPITAL ONE BANK
01.2005 - 01.2013
B.S. - Business Management
Monroe College