Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yaravy Morales

Kermit

Summary

Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Bank Teller

City Bank
11.2021 - Current
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Provided customer records, account statements and copies of checks.
  • Educated customers on use of banking website and mobile apps.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.

Assistant Manager

Dollar General Store
10.2019 - 10.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed strategy to increase sales and drive profits.
  • Monitored security to protect employees, customers and property.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Lab Teach

Phillips Eye Clinic
02.2014 - 08.2016
  • Handled and filed patient records with discretion to comply with HIPAA guidelines.
  • Placed contact lens orders by processing shipments and properly submitting invoices for payment.
  • Reviewed prescriptions and patient information carefully to identify special needs.
  • Answered telephone calls to schedule eye exams and answer pre-screening questions or inquiries.
  • Recommended specific frames, lenses and lens coatings to suit client needs.
  • Prepared patients for eyesight examinations by noting family medical histories, discussing vision problems and concerns and verifying insurance provider coverage.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.

Medical Assistant

Winkler County Memorial Hospital
08.2011 - 02.2015
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Followed appropriate procedures to minimize patient's exposure to radiation.
  • Measured patient spirometry.

Education

Certified Medical Assistant - Medical Assistant

Kaplan College
Midland
01.2011

Skills

  • Customer Needs Assessment
  • Customer Relationship Management
  • Money Handling
  • Currency Packaging
  • Cash Counting
  • Deposit and Withdrawal Management
  • Teller Support
  • Signature Verification
  • Customer Relationship Development

Languages

Spanish
Full Professional

Timeline

Bank Teller

City Bank
11.2021 - Current

Assistant Manager

Dollar General Store
10.2019 - 10.2021

Lab Teach

Phillips Eye Clinic
02.2014 - 08.2016

Medical Assistant

Winkler County Memorial Hospital
08.2011 - 02.2015

Certified Medical Assistant - Medical Assistant

Kaplan College

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Yaravy Morales