Yarbra Gibbs
City of St. Petersburg
Pinellas Park,FL
1
Certification
24
years of professional experience
Experienced administrative coordinator with over 20 years in stakeholder communication, compliance documentation, and team leadership. Managed complex program requirements and detailed schedules while tracking data across various software tools. Resolved stakeholder concerns with diplomacy and ensured adherence to regulatory directives.
Work History
Registered Behavior Technician (RBT) / Clinical Administrator
4 Years 1 Month- Processed referrals by tracking service authorizations and documenting detailed client interaction notes in full alignment with clinical protocols and regulatory guidelines.
- Apply specialized knowledge of governing policies and program requirements to ensure continuous accessibility and uninterrupted continuity of care for clients.
- Resolved complex stakeholder challenges and sensitive client concerns by collaborating with supervisors to recommend effective operational solutions.
- Streamlined communication across multi-disciplinary teams, clients, and families by applying relationship management and active listening skills.
- Ensured precise documentation for progress reports and compliance audits through accurate system tracking and data entry across clinical software.
Front Desk Coordinator / Youth Development Worker
24 Years 5 Months- Managed front desk operations, direct public communication, appointment scheduling, and customer intake in strict alignment with organizational directives.
- Resolved escalated visitor, family, and stakeholder complaints using de-escalation strategies, providing follow-up resolutions to leadership.
- Guided visitors and clients to appropriate administrative or billing representatives for efficient resolution of account inquiries and claims.
- Maintained accurate record-keeping, accident reporting, and data management to ensure compliance with local regulations and enhance operational integrity.
- Executed additional administrative tasks to ensure daily facility operations ran smoothly.
VPK Teacher / Educational Assistant
1 Year- Maintained accurate administrative and attendance records for designated groups to ensure compliance with county policies and reporting requirements.
- Prepared instructional strategies, managed documentation workflows, and collaborated within a fast-paced team environment under general supervisor oversight.
- Developed instructional strategies and managed documentation workflows while collaborating effectively in a fast-paced team environment under general supervisor oversight.
Education
Bachelor of Science - Interdisciplinary Studies & Community Leadership
Associate Degree - Education
Skills
Healthcare & Administration: Patient scheduling
Community Care SchedulCommunity care schedulingns
Continuity of Care AdministrationCare administration & Systems Navigation
Clinical Software Management
Microsoft Word
Excel
PowerPoint
Communication & Support: Regulatory ComplianceConflict resoluDe-escalationmpliance & Regulatory compliancel SupportBilling support
Behavioral assessments
Applied behavior analysis
Social skills development
Discrete trial training
Certification
Registered Behavior Technician (RBT) Certification (Relias Academy), CPR/AED & First Aid, CDA
Timeline
Registered Behavior Technician (RBT) / Clinical Administrator
Busy Bee ABA Therapy
08.2022 - CurrentRead More
VPK Teacher / Educational Assistant
Pinellas County Schools
08.2019 - 08.2020Read More
Front Desk Coordinator / Youth Development Worker
City of St. Petersburg
04.2002 - CurrentRead More
Saint Petersburg College
Bachelor of Science from Interdisciplinary Studies & Community Leadership
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St. Petersburg College
Associate Degree from Education
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