YARDLEY MINAYA
New York,NY
Summary
Well-qualified property manager with proven success in improving operations and solving problems by working with 15 plus properties at my peak. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Positive and diligent professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service.
Overview
9
9
years of professional experience
Work History
On Call Houseman
Intercontinental Hotels Group, Ihg
03.2024 - 04.2024
- Disposed of trash and recyclables each day to avoid waste buildup.
- Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Completed multiple tasks effectively within tight deadlines, ensuring smooth hotel operations during peak hours.
- Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.
- Increased efficiency in housekeeping department by promptly responding to requests for extra towels, bedding, and other amenities.
- Sorted, laundered and put away various laundry items.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
AIRBNB PROPERTY MANAGER
AIRBNB
01.2015 - 01.2023
- Oversaw the management and operation of a portfolio of vacation rental properties on Airbnb
- Implemented strategic pricing strategies to maximize revenue and occupancy rates
- Conducted regular property inspections to ensure cleanliness, maintenance, and compliance with safety standards
- Responded promptly to guest inquiries, concerns, and issues, ensuring a positive guest experience
- Assisted in the day-to-day management of residential and commercial properties
- Coordinated property maintenance, repairs, and renovations as needed
- Conducted tenant screenings, lease negotiations, and check-in/check-out inspections
- Prepared and maintained accurate financial records, budgets, and reports.
Education
Associate of Arts -
Borough of Manhattan Community College of The City University of New York
Skills
- Property Management
- Floor Vacuuming
- Multitasking and Prioritizing
- Guest Services
- Revenue Optimization
- Property Inspections
- Pricing Strategies
- Team Leadership
- Communication and Interpersonal Skills
- Conflict Resolution
- Marketing and Listing Optimization
- Budgeting and Financial Management
- Maintenance awareness
- Guest Service Excellence
- Mopping and sweeping
- Customer Service
- Restroom Servicing
- Rug and Carpet Cleaning
- Vacuuming
- Trash Collection and Disposal
Timeline
On Call Houseman
Intercontinental Hotels Group, Ihg
03.2024 - 04.2024
AIRBNB PROPERTY MANAGER
AIRBNB
01.2015 - 01.2023
Associate of Arts -
Borough of Manhattan Community College of The City University of New York
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