Yardley Theodore
Romeoville,IL
Summary
Experienced with patient care, medical support, and maintaining health records. Utilizes effective communication and empathy to support patient wellbeing. Knowledge of basic medical procedures and safety protocols, ensuring clean and safe environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Nursing Assistant
Bonnies Residence
01.2023 - 02.2024
- Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks
- Completed daily documentation and charts regarding patient care and input reports into practice databases
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Reported symptoms, condition changes and vital signs to primary care doctors, patients, and families
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Medical Insurance Agent
Fidelity Insurance Group
06.2011 - 02.2023
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Medical Records Specialist
Illinois Masonic Medical Center
03.2009 - 08.2013
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Maintained patient records in compliance with security regulations.
- Improved patient care by maintaining accurate and up-to-date medical records for easy access by healthcare practitioners.
Education
Associate of Applied Science - REGISTERED NURSE
Rasmussen University
Romeoville, IL06.2024
Bachelor of Science - Community Health
Chicago State University
Chicago, IL07-2012
Skills
- Therapeutic care
- Patient-focused care
- Bedside manner
- Tracheostomy Care
- Vital signs monitoring
- Companionship
- Emotional support
- Basic Life Support
Certification
- Registered Nurse License
References
References available upon request
Timeline
Nursing Assistant
Bonnies Residence
01.2023 - 02.2024
Medical Insurance Agent
Fidelity Insurance Group
06.2011 - 02.2023
Medical Records Specialist
Illinois Masonic Medical Center
03.2009 - 08.2013
Associate of Applied Science - REGISTERED NURSE
Rasmussen University
Bachelor of Science - Community Health
Chicago State University
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