Dynamic professional with a proven track record at Intuit Dome and Sofi Stadium/YouTube Theater excelling in customer service and team collaboration. Expert in enhancing VIP experiences through strategic and exceptional communication, significantly boosting engagement. Skilled in multitasking and problem-solving, adept at fostering loyalty and satisfaction among high-profile clientele.
● Facilitate optimal member experiences while serving as a primary touch-point for the communication and services of the Los Angeles Clippers' VIP base, demonstrating strong communication and relationship management skills
● Execute targeted marketing campaigns designed to drive memberships and increase engagement, utilizing a thorough knowledge of the sport and VIP demographics
● Oversee exclusive events for VIPs such as meet and greets, autograph sessions, and pre-game activities, promoting the brand's presence and value in the community
● Employ proactive problem-solving methods while showcasing exceptional communication skills to handle VIP inquiries, requests, and concerns promptly, enhancing overall satisfaction and loyalty
● Demonstrate advanced organizational abilities in managing executive duties such as scheduling and liaising with internal departments, highlighting a consistent adaptability
● Execute targeted marketing campaigns designed to drive memberships and increase engagement, utilizing a thorough knowledge of the sport and VIP demographics
● Oversee exclusive events for VIPs such as meet and greets, autograph sessions, and pre-game activities, promoting the brand's presence and value in the community
● Employ proactive problem-solving methods while showcasing exceptional communication skills to handle VIP inquiries, requests, and concerns promptly, enhancing overall satisfaction and loyalty
● Demonstrate advanced organizational abilities in managing executive duties such as scheduling and liaising with internal departments, highlighting a consistent adaptability