Yareimy Rosales
Hialeah,FL
Summary
"I have accumulated over four years of experience in front desk roles, working in a variety of settings and positions. Throughout this time, I have developed strong communication, organizational, and multitasking skills while efficiently managing customer inquiries, reservations, and administrative tasks. My adaptability has allowed me to excel in different environments, consistently providing excellent service and contributing to smooth day-to-day operations."
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Rier Jordan P.A.
05.2023 - Current
- Manage a high volume of incoming calls daily, ensuring prompt and professional communication with clients and colleagues.
- Coordinate schedules, meetings, and appointments to maintain an organized and efficient office environment.
- Handle inquiries and provide accurate information about firm services, demonstrating strong customer service skills.
- Maintain a welcoming reception area and assist with various administrative tasks as needed.
Front Desk Receptionist
Advance Eye Center
07.2022 - 05.2023
- Managed high volumes of patient calls daily, providing clear and compassionate communication to address inquiries and schedule appointments.
- Coordinated pre- and post-surgery appointments, ensuring seamless scheduling and timely patient follow-ups.
- Maintained confidential medical records and ensured compliance with HIPAA regulations.
- Welcomed patients, verified insurance information, and provided detailed instructions for pre- and post-operative care.
- Supported clinical staff with administrative tasks, contributing to an efficient and patient-centered environment.
Doctor's Assistant
Advance Eye Center
07.2022 - 05.2023
- Greeted patients and gathered essential medical information, including reason for visit, symptoms, and medical history.
- Communicated patient concerns and key details to the doctor, ensuring efficient and informed consultations.
- Assisted in maintaining accurate patient records and coordinated follow-up care as needed.
- Provided clear instructions and guidance to patients regarding clinic procedures and next steps.
- Supported a high-volume practice with professionalism, contributing to a seamless patient experience.
Cashier
Milander Aquatic Center
11.2020 - 07.2022
- Processed payments accurately for swimming team memberships, classes, and other services.
- Provided detailed information about various swimming programs, class schedules, and membership options to customers.
- Assisted with inquiries and helped customers select the appropriate swimming classes based on their needs and skill levels.
- Maintained a friendly and professional demeanor, ensuring excellent customer service in a fast-paced environment.
- Handled cash, credit card
transactions, and daily reconciliation of accounts.
Education
Bachelor's - Hospitality Administration and Tourism
Florida International University
01.2024
Associate's - Hospitality Administration and Tourism
Miami Dade College
01.2023
High School Diploma -
Hialeah Senior High School
01.2021
Skills
- Customer Service Excellence
- Multitasking
- Communication Skills
- Problem-Solving
- Organization
- Confidentiality
ADDITIONAL INFORMATION
- Bilingual- Spanish & English
- Born in Cuba and came to the US in2013
Timeline
Front Desk Receptionist
Rier Jordan P.A.
05.2023 - Current
Front Desk Receptionist
Advance Eye Center
07.2022 - 05.2023
Doctor's Assistant
Advance Eye Center
07.2022 - 05.2023
Cashier
Milander Aquatic Center
11.2020 - 07.2022
Bachelor's - Hospitality Administration and Tourism
Florida International University
Associate's - Hospitality Administration and Tourism
Miami Dade College
High School Diploma -
Hialeah Senior High School
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