Yareisy Peña

Managed store operations for Claro in PR, focusing on recharging and selling cell phones and residential telephones.

• Provided excellent customer service to enhance guest experiences.
• Operated cash register and handled customer transactions efficiently.
• Maintained cleanliness and organization of dining and service areas.

Service representative for providers and policyholders. My responsibilities included answering phone calls for guidance on coverage, eligibility, payments, claims, and billing.

• Completed day-to-day duties accurately and efficiently.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

I worked in every position where the manager on duty needed help. My favorite was drive-thru whether I was taking orders and handling payments or preparing the orders for delivery.