Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Yareli Ayala

San Marcos

Summary

Dynamic customer service professional with extensive experience at CVS Pharmacy, excelling in issue resolution and communication. Proven ability to enhance customer satisfaction and loyalty while effectively managing inventory. Skilled in multitasking and maintaining a safe environment, with a strong focus on training and developing team members for success.

Overview

10
10
years of professional experience

Work History

Supervisor/Retail Keyholder

CVS Pharmacy
San Marcos, CA
08.2023 - 12.2024
  • Responded to customer questions regarding products, prices and availability.
  • Complied with company policies, objectives and communication goals.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Maintained positive working relationship with fellow staff and management.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Daycare Assistant/Worker

Haleem Child Care
San Marcos, CA
10.2019 - 06.2023
  • Facilitated learning and social development through structured and unstructured play activities.
  • Documented growth and development of children regularly.
  • Responded to inquiries from parents, guardians, and caregivers to maintain open communication.
  • Logged information on naps, feedings, and medication administration accurately.
  • Monitored activities of children to ensure safety and well-being.

Customer Service Representative

H&R Electronics
Escondido, CA
07.2018 - 10.2019
  • Resolved customer inquiries and complaints swiftly to enhance satisfaction.
  • Calculated order totals accurately while updating accounts and maintaining detailed inventory records.
  • Responded promptly to inquiries from callers seeking product information.
  • Managed cash transactions and maintained accurate sales and payment records.
  • Corresponded effectively with clients via email and telephone to address needs.
  • Maintained up-to-date knowledge of products, tools, and systems to support customer engagement.

Customer Service Representative / Stock & Replenishment/Cashier Associate

JCPenney & Michaels Arts & Crafts
Carlsbad/Escondido, CA
05.2015 - 12.2017
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Consistently lifted materials weighing as much as 25-100lbs pounds.
  • Developed plan-o-grams and layouts that maximized sales.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

High School -

Mission Vista High School
Escondido

Adult School -

Escondido Adult School
Escondido

Skills

  • Issue and Complaint Resolution
  • Customer Service and Assistance
  • Communication Skills
  • Multitasking and Time Management
  • Maintaining Clean Work Areas
  • Process Transactions
  • Warehousing Functions
  • Active Listening
  • Health, Safety and Supervision
  • Child Development
  • Patience

Languages

Spanish
Native/ Bilingual

References

  • Rosa Haleem, Owner of Haleem Childcare, 760.481.4963
  • Emely Guitterez Co-Supervisor/Keyholder CVS 619.791.3237
  • Jesselyn May Espinoza, Coworker of H&R Electronics, 760.703.2156

Timeline

Supervisor/Retail Keyholder

CVS Pharmacy
08.2023 - 12.2024

Daycare Assistant/Worker

Haleem Child Care
10.2019 - 06.2023

Customer Service Representative

H&R Electronics
07.2018 - 10.2019

Customer Service Representative / Stock & Replenishment/Cashier Associate

JCPenney & Michaels Arts & Crafts
05.2015 - 12.2017

High School -

Mission Vista High School

Adult School -

Escondido Adult School

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Yareli Ayala