Yareli Canales
Grand Rapids,MI
Summary
Proven team player with a track record of having workflow efficiency at Lacks Enterprises Inc., adept in workplace organization and demonstrating exceptional bilingual communication skills. Leveraged critical thinking and physical stamina to improve customer satisfaction and operational productivity, embodying a strong willingness to learn and adapt.
Overview
3
3
years of professional experience
Work History
Loader
Lacks Enterprises Inc.
4315 52nd St SE, Kentwood, MI 49512
05.2023 - Current
- Collaborated with team members to maintain efficient workflow.
- Maintained clean, orderly work environment free of hazards.
- loading parts onto racks
- Contributed to overall warehouse operations by assisting with various tasks as needed, fostering a collaborative work environment.
Store Associate
Kohl’s
3131 Woodland Dr SE, Kentwood, MI 49512
10.2023 - 03.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Processed returns and exchanges efficiently, adhering to company policies and procedures.
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
- Used in-store system to locate inventory and place special orders for customers.
- Performed cash, card, and check transactions to complete customer purchases.
Restaurant Team Member
Chick-fil-A
2750 E Beltline Ave SE, Grand Rapids, MI 49546
03.2022 - 08.2023
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
- Cultivated warm relationships with regular customers.
- Operated register to process payments and collect cash payment for order totals.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Improved overall efficiency by quickly learning new menu items and adapting to changes in daily specials or promotions.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Education
No Degree -
East Kentwood High School
623 Kalamazoo Ave, Kentwood, MI 49508Skills
- Order picking
- Product picking
- Bilingual (spanish/english)
- Workplace organization
- Line loading
- Assembly line work
- Critical thinking
- Physical strength and stamina
- Willing to learn
- Labeling and boxing
- Stacking and staging
- Safety precautions
Languages
Spanish
Native or Bilingual
Timeline
Store Associate
Kohl’s
10.2023 - 03.2024
Loader
Lacks Enterprises Inc.
05.2023 - Current
Restaurant Team Member
Chick-fil-A
03.2022 - 08.2023
No Degree -
East Kentwood High School