Yareli Castillo
Saint Marys
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Rack Room Shoes Inc.
01.2024 - Current
- Trained and mentored team members, enhancing staff performance and customer service skills.
- Enhanced customer satisfaction through effective complaint resolution and service improvements.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Manager
Pengo Drink Station
11.2021 - 11.2023
- Take customer orders and convey them to other employees for preparation.
- Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning.
- Create signs to advertise store products or events. As well as creating posts to have scheduled on the Instagram page.
- Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
- Describe menu items to customers or suggest products that might appeal to them.
- Create the weekly schedule, make sure any shifts needing to be covered were assign to someone so staff wouldn't be short
- Weekly Inventory checks and order items needed to replenish supplies.
- Communicated with customers whenever there was an issue with their order and made sure to correct the mistakes.
- Contacted new applicants to set up interview time and trained any new employees that joined the team.
- Worked with staff to make sure all things were running smoothly and kept updates with Shift Leads on workers, equipment and other store related things.
Assistant Manager
Dominos
03.2021 - 11.2021
- Taking customers orders on the phone and in person.
- Worked around a hot oven to take out the pizzas, any side items or dessert items.
- Made pizzas, bread sides, and sandwiches.
- Worked with cashiers and checked-out drivers after their shifts ended.
- Made sure shifts ran smoothly, utensils were cleaned, working areas were cleaned, sanitized and floors were swept and mopped.
Cashier
Smashburger Inc.
08.2019 - 02.2021
- Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold.
- Maintain sanitation, health, and safety standards in work areas.
- Take food and drink orders and receive payment from customers.
- Clean, stock, and restock workstations and display cases.
- Serve orders to customers at windows, counters, or tables.
- Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles.
- Wash, cut, and prepare foods designated for cooking.
Education
Certificate of Transfer - General Education
Saddleback College
Mission Viejo, California05.2021
Certified Nurse Assistant - CNA
Laguna Hills High School
Laguna Hills, California06.2019
Skills
- Managing
- Leadership
- Teamwork
- Communication
- Photo Editor
- Customer service
- Money handling
- Team leadership
Languages
Spanish
English
Timeline
Assistant Manager
Rack Room Shoes Inc.
01.2024 - Current
Manager
Pengo Drink Station
11.2021 - 11.2023
Assistant Manager
Dominos
03.2021 - 11.2021
Cashier
Smashburger Inc.
08.2019 - 02.2021
Certified Nurse Assistant - CNA
Laguna Hills High School
Certificate of Transfer - General Education
Saddleback College