Yareli Gervacio
2058 Capeharte Ave Duarte,CA
Summary
Dedicated restaurant manager with strengths in cash handling and operational efficiency. Known for training team members and improving workflow, ready to leverage expertise to enhance customer experiences and drive team performance.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Manager
El Pollo Loco
Duarte, California
01.2025 - Current
- Supervised daily restaurant operations to ensure efficiency and compliance.
- Trained and mentored team members on service standards and food preparation.
- Managed inventory levels and coordinated supply orders to minimize waste.
- Ensured customer satisfaction by addressing complaints and providing solutions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Supervised daily cashier operations and ensured optimal customer service.
- Trained new cashiers on register operations and customer engagement techniques.
- Managed cash handling procedures to maintain accurate till balances.
- Collaborated with team members to improve store workflow and efficiency.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
- Trained staff on food safety and customer service protocols.
- Assisted with kitchen preparation during peak times as needed.
Education
High School Diploma -
Duarte High School
Duarte, CA05-2018
Some College (No Degree) - Nursing
Pasadena City College
Pasadena, CASkills
- Fluency in Spanish
- Team collaboration
- Cash handling procedures
- Problem solving
- Attention to detail
- Conflict resolution
- Shift supervision
- Cash management
Languages
Spanish
Native/ Bilingual
English
Full Professional
Certification
- ServSafe
CERTIFICATION - Food handler certification
References
References available upon request.
Timeline
Manager
El Pollo Loco
01.2025 - Current
High School Diploma -
Duarte High School
Some College (No Degree) - Nursing
Pasadena City College
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