Yareli Lopez
Nashville,TN
Summary
Proven team leader with a track record of enhancing customer satisfaction at Bubblelicious Milk Tea and Fruit Tea through exceptional service and creating personalized beverages. Skilled in time management and problem-solving, I excel in fast-paced environments, significantly improving sales. Fluent in two languages, I adeptly train new hires, ensuring quality and efficiency. I learn fast and wiling to learn more as I go. Really good with people.
Overview
6
6
years of professional experience
Work History
Barrista
Bubblelicious Milk Tea and Fruit Tea
07.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Busser
Cheddars Scratch Kitchen
02.2019 - 04.2019
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Trained new staff in bussing and cleaning procedures.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
Sales Associate
Carter’s & Osh Kosh
09.2020 - 11.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
Warehouse Associate
Amazon Fulfillment Center
01.2019 - 04.2020
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
Education
High School Diploma - N/A
Knowledge Academies Inc
Antioch, TN05.2019
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Bilingual
- Quick learner
- Typing
- Basic Computer skills
- Organized
- Problem-solving
- Opening and closing duties
- Active listener
- Cleanliness
- Team leadership
- Adaptive and creative
- Decision-making
- Professional demeanor
- Quality control
- New hire training
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Barrista
Bubblelicious Milk Tea and Fruit Tea
07.2023 - Current
Sales Associate
Carter’s & Osh Kosh
09.2020 - 11.2020
Busser
Cheddars Scratch Kitchen
02.2019 - 04.2019
Warehouse Associate
Amazon Fulfillment Center
01.2019 - 04.2020
High School Diploma - N/A
Knowledge Academies Inc
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