Yareli M KELLEY
Humble,TX
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Senior Certified Medical Assistant
WellMed Medical Management
01.2024 - Current
- As a Senior Medical Assistant my current responsibility is to make sure everything is being followed by the guidelines of WellMed
- I help my team when they are in need and assist my providers with patients’ procedures when necessary
- We also do home visits for our patients who are unable to come to the clinic
- Also, verifying documentation is being entered correctly by my team and assisting in training when needed
- We conduct Telehealth visits to ensure patients are still being seen in the event they cannot come into the clinic
Certified Medical Assistant
WellMed Medical Management
01.2022 - 01.2023
- With WellMed my responsibilities are triaging patients in person and virtually via Telemedicine
- I perform EKG, Flu and strep testing and UA testing, suture and staples removal
- I assist providers with Pap Smears
- I perform, venipunctures daily and injections when needed and do patient’s vitals
- Check in/outpatients, scheduling, and data reports, ordered supplies for office as needed for medical and front office supplies
- Front desk experience, verified insurance and set up appointments, sent medical records and payment transactions
- I was assigned Skills check off MA for the clinic
- I train new medical assistants that are hired on with WellMed
Xray Tech
Unicare MRI Diagnostic
07.2021 - 12.2021
- As an X-ray tech I performed lower and upper extremities per physician’s order
- Followed protocol with OSHA standards and HIPPA
- Maintained all safety procedures and policies
- I was given the opportunity to do my externship of 160 hours with Unicare MRI
Customer Service Representative
Tmobile
01.2016 - 07.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in troubleshooting issues, enhancing their user experience and satisfaction.
- Stayed up-to-date on the latest mobile devices and plans, ensuring accurate information was provided to customers.
- Boosted overall customer satisfaction by providing personalized recommendations and product demonstrations.
- Performed data transfers between devices for customers while preserving their important files without any loss of information.
- Resolved customer complaints professionally, maintaining a positive reputation for the store as well as the brand being represented.
Skills
- HIPAA Compliance
- Medical Terminology
- Specimens collection and processing
- Patient Scheduling
- Data Entry
- Customer Relations
- Problem Resolution
- Customer Service
- Organizational Skills
- Office Administration
- Building rapport
- Mobile Device Management
- Mobile Application Development
- Teamwork and Collaboration
- Friendly and Helpful
- Microsoft Forms
- Health Insurance Verification
- Insurance Verification Expertise
- Insurance Verification Proficiency
- Insurance Verification and Billing
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
- Conflict Resolution
- Complaint Handling
- Microsoft Excel
- Client Relations
- Customer satisfaction measurement
Languages
Spanish
Native or Bilingual
Timeline
Senior Certified Medical Assistant
WellMed Medical Management
01.2024 - Current
Certified Medical Assistant
WellMed Medical Management
01.2022 - 01.2023
Xray Tech
Unicare MRI Diagnostic
07.2021 - 12.2021
Customer Service Representative
Tmobile
01.2016 - 07.2021
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