Yareli Renteria
Tempe,AZ
Summary
Adept at maintaining patient confidentiality and demonstrating exceptional teamwork, I excelled in roles across Clinica La Familia and other esteemed organizations. Leveraging skills in medical terminology and data entry, I significantly enhanced patient satisfaction and streamlined intake processes, underscoring my commitment to healthcare excellence and operational efficiency.
Overview
9
9
years of professional experience
Work History
Patient Intake Representative
Clinica La Familia
06.2024 - Current
- Ensured timely follow-up on outstanding patient inquiries or concerns, demonstrating dedication to customer satisfaction and overall positive experience with the healthcare facility.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations at all times.
- Improved patient satisfaction by efficiently managing intake processes and providing exceptional customer service.
- Maintained accurate and up-to-date client records.
- Completed intake assessment forms and filed clients' charts.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Reduced stress for patients and families through effective communication and empathetic support.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention.
Tax Processor
Lancaster County Tax Collection Bureau
04.2022 - 12.2022
- Participated in ongoing professional development opportunities to stay abreast of industry trends and best practices in Tax Processing services.
- Developed customized solutions for individual client needs, demonstrating exceptional critical thinking skills during challenging situations.
- Recognized for outstanding performance and consistently received positive feedback from clients, colleagues, and supervisors.
- Contributed to office-wide initiatives focused on improving overall productivity and quality of service within the Tax Processing department.
- Managed a high volume of client cases, demonstrating strong organizational skills and attention to detail.
- Identified potential deductions for clients, optimizing their financial benefits during the tax season.
- Maintained confidentiality of sensitive financial information while processing tax documents.
- Streamlined workflow for increased efficiency in handling tax documents and data entry tasks.
- Reduced errors in tax filings by meticulously double-checking calculations and cross-referencing data inputs.
- Collaborated effectively with team members to ensure comprehensive reviews of all tax forms and supporting documentation.
- Prepared tax returns for individuals and businesses.
Correctional Officer
Lancaster County Prison
01.2022 - 04.2022
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Completed intake paperwork, fingerprints, and searches.
- Monitored surveillance equipment to detect and prevent unauthorized activities.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
- Conducted security checks of inmates and living areas.
- Prepared reports to document incidents and violations.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Supervised inmates during meals, recreation and other activities.
Customer Service Representative
Sentry
02.2019 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
BDC Representative
Mills Auto Group
06.2016 - 02.2019
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
- Contributed to dealership revenue by upselling additional products or services during the sales process.
- Nurtured existing client relationships through regular check-ins via phone or email correspondence.
- Boosted sales with proactive follow-up calls and consistent communication with potential clients.
- Developed strong business relationships to provide service and value beyond customer expectations.
- Utilized consultative selling skills to identify key trends.
- Facilitated seamless hand-offs between departments by effectively communicating client needs and expectations.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Set and achieved company defined sales goals.
- Maintained current knowledge of evolving changes in marketplace.
- Achieved or exceeded company-defined sales quotas.
- Attended monthly sales meetings and quarterly sales trainings.
- Negotiated prices, terms of sales and service agreements.
Education
Associate of Arts - Business Administration
Strayer University
Williamsburg, VA05-2019
High School Diploma -
Eastern Wayne High
Goldsboro, NC06-2016
Skills
- Teamwork orientation
- Patient confidentiality
- Insurance verification
- Medical terminology
- Data entry proficiency
- Appointment scheduling
- Healthcare industry
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Patient Intake Representative
Clinica La Familia
06.2024 - Current
Tax Processor
Lancaster County Tax Collection Bureau
04.2022 - 12.2022
Correctional Officer
Lancaster County Prison
01.2022 - 04.2022
Customer Service Representative
Sentry
02.2019 - 01.2022
BDC Representative
Mills Auto Group
06.2016 - 02.2019
Associate of Arts - Business Administration
Strayer University
High School Diploma -
Eastern Wayne High
Similar Profiles
Guadalupe SanchezGuadalupe Sanchez
Phlebotomist at Clinica La FamiliaPhlebotomist at Clinica La Familia
Keila Dominguez CervantesKeila Dominguez Cervantes
Vitals Signs at Clinica La FamiliaVitals Signs at Clinica La Familia
Suzeth EliasSuzeth Elias
Medical Assistant at Clinica La FamiliaMedical Assistant at Clinica La Familia