Summary
Overview
Work History
Education
Skills
Timeline
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Yareli Reynoso

El Paso

Summary

Bilingual professional with over 10 years of experience in sales and customer service. Known for strong communication skills, adaptability, and a team-oriented mindset. Proven ability to manage fast-paced workflows, multitask efficiently, and deliver high-quality support to both teams and clients. Committed to maintaining accuracy and professionalism in all tasks.

Overview

12
12
years of professional experience

Work History

Bilingual Customer Service Sales Representative

Extra Space Storage Inc.
El Paso
05.2022 - Current
  • Sales professional with experience in storage unit leasing.
  • Respond to customer inquiries in English and Spanish, providing information on storage units, pricing, and promotions, to help customers choose the best option.
  • Process reservations and payments accurately, ensuring a smooth booking experience and ensuring customers understood first-come, first-served rules while maintaining excellent customer service.
  • Resolve customer issues by troubleshooting, answering questions, and coordinating with teams to ensure satisfaction.
  • Skilled in handling inbound calls under high-volume conditions. 40+ calls daily.

Property Manager & Leasing Agent

Tropicana Properties
El Paso
11.2018 - 04.2020
  • Managed daily operations for 152-unit community, achieving 94% occupancy rate.
  • Filing and recordkeeping.
  • Front desk operations.
  • Preparing documents and applications.
  • Oversaw tenant relations, lease enforcement, and served as primary on-call contact.
  • Facilitated tenant screening and addressed resident concerns promptly.
  • Collaborated with maintenance and vendors to maintain a resident-focused environment.
  • Organized community events to enhance resident engagement and foster relationships.

Insurance Sales Agent

Fred Loya Insurance
El Paso
08.2013 - 11.2018
  • Delivered consistent sales results, averaging 20 new policies per month, while providing personalized customer service, and educating clients on insurance options.
  • Handled end-to-end sales processes, including quoting, finalizing sales, collecting payments, and following up on unresolved issues or inquiries.
  • Trained new agents on sales techniques and company procedures, reviewed policy applications for accuracy, and supported marketing efforts through event participation.
  • Sold a full range of insurance products to individuals and businesses by assessing client needs, recommending tailored policies, and consistently meeting sales goals.
  • Prospected and developed new business through cold calling, direct mail, networking, and participating in off-site promotional events.
  • Managed client records, supported underwriting processes, handled administrative tasks, and stayed up to date on products through regular training and seminars.

Education

High School Diploma -

J.M. Hanks High School
El Paso, TX
05.2010

Skills

  • Microsoft Office
  • Adaptability and flexibility
  • Customer service and relations
  • Managing records
  • Data entry
  • Team collaboration
  • Critical thinking and problem solving
  • Interpersonal communication
  • Time management and organization
  • Phone etiquette
  • Call center experience

Timeline

Bilingual Customer Service Sales Representative

Extra Space Storage Inc.
05.2022 - Current

Property Manager & Leasing Agent

Tropicana Properties
11.2018 - 04.2020

Insurance Sales Agent

Fred Loya Insurance
08.2013 - 11.2018

High School Diploma -

J.M. Hanks High School

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