Yareli Tavera
Elgin,TX
Summary
Developed exceptional communication and problem-solving skills in fast-paced customer service environment. Skilled in handling high volumes of inquiries and resolving issues efficiently. Seeking to leverage these abilities in new field to contribute to team success and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Customer Service Call Center Representative
BREAD FINANCIAL
09.2022 - 12.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries, complaints, and issues.
- Retained customers by offering alternative solutions during difficult interactions or potential cancellations of services.
- Documented and detailed calls and complaints using call center's CRM database.
Client Retention Specialist
WAYPOINT RESOURCES GROUP
09.2020 - 04.2022
- Implemented billing, collections and related interfaces to streamline customer retention processes.
- Enhanced client satisfaction by proactively addressing concerns and implementing personalized solutions.
- Documented details surrounding conversations, complaints, comments and actions taken to assist CRM.
- Engaged with customers to determine needs and present appropriate resolutions.
- Delivered exceptional customer service by promptly responding to inquiries and resolving any concerns or challenges that arose during the client''s engagement period.
Claims Processing Specialist
TRELLIS COMPANY
01.2018 - 03.2020
- Maintained up-to-date knowledge of industry regulations, ensuring accurate and compliant claims processing.
- Managed high-volume workloads while maintaining strict deadlines for claim submissions and resolutions.
- Developed strong rapport among clients by addressing their concerns promptly, which ultimately resulted in higher client retention rates.
- Maintained a high level of accuracy and attention to detail when reviewing submitted claims for completeness and correctness, contributing to the overall quality of processed claims.
- Reduced claim errors by conducting thorough investigations and obtaining all necessary documentation.
Education
High School Diploma -
Elgin High School
Skills
- Customer satisfaction
- Technical troubleshooting
- Complaint resolution
- Empathy display
- Call management
- Feedback reception
- Account updating
- CRM navigation
- Microsoft office
- Insurance claims review
- Claims investigation
Timeline
Customer Service Call Center Representative
BREAD FINANCIAL
09.2022 - 12.2024
Client Retention Specialist
WAYPOINT RESOURCES GROUP
09.2020 - 04.2022
Claims Processing Specialist
TRELLIS COMPANY
01.2018 - 03.2020
High School Diploma -
Elgin High School
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