Yareli Villa Degladillo
Guymon
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Experienced with developing and implementing prevention programs to address community health issues. Utilizes strategic planning and evidence-based practices to achieve measurable outcomes. Track record of building strong community partnerships and effectively managing crisis situations.
Overview
7
7
years of professional experience
Work History
Prevention Specialist
Panhandle Services for Children
02.2024 - Current
- Facilitated group discussions, activities, and workshops for youths on a variety of topics.
- Monitored attendance and progress of participants in programs.
- Educated parents and guardians on available resources in the community that could benefit their child.
- Developed positive relationships with clients by providing encouragement and support.
Behavioral Health Aide
Western Plains Youth and Family services
07.2023 - 02.2024
- Provided excellent service to patients through personable communication.
- Identified and addressed individual mental health challenges
- Recorded and closely monitored patient behaviors and progress to effectively identify changes needing attention.
Cashier
Yesway
09.2021 - 07.2023
- Assist customers by providing information and resolving their complaints.
- Establishing or identify prices of goods, services, or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Assistant Front Desk Manager
Holiday Inn Express And Suites
07.2018 - 05.2022
- Hosted office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed customer complaints and rectified issues to complete satisfaction.
- Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
- Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Education
Bachelor of Science - Criminal Justice
Oklahoma Panhandle State University
Goodwell, OK05.2024
Master of Science - Social Work
University of Oklahoma
Norman, OK12-2027
Skills
- Customer Service
- Computer Reservations Systems
- Conflict and Issue Documentation
- Verbal and Written Communication
- Phone and Email Etiquette
- Invoicing and Billing
- Problem-Solving
- Computer Skills
Languages
Spanish
Professional
Timeline
Prevention Specialist
Panhandle Services for Children
02.2024 - Current
Behavioral Health Aide
Western Plains Youth and Family services
07.2023 - 02.2024
Cashier
Yesway
09.2021 - 07.2023
Assistant Front Desk Manager
Holiday Inn Express And Suites
07.2018 - 05.2022
Bachelor of Science - Criminal Justice
Oklahoma Panhandle State University
Master of Science - Social Work
University of Oklahoma
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