Yarelis Alicea-Padilla
Philadelphia,PA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Medical Assistant position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Ems Housekeeping
Department Of Veterans Affairs
09.2020 - Current
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Adhered to professional house cleaning checklist.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Detail cleaned wheelchairs.
- I’ve done my TMS trainings.
- Terminal cleaned Covid-19, C. Diff, Mrsa rooms.
- Dispose biohazard.
- Compassionate and caring.
- Verified cleanliness and organization of storage areas and carts.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Handled requests for extra linens, toiletries and other supplies.
- Completed special housekeeping actions such as turning mattresses on set schedule.
Front Desk Agent
Holiday In Express
01.2019 - 08.2020
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Used internal software to process reservations, check-ins and check-outs.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Answered customer telephone calls promptly and appropriately handled needs.
- Managed 30+ phone calls a day.
- Developed and maintained positive relationships with guests for satisfaction.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Customer Service Cashier
Cousins Supermarket
10.2017 - 07.2019
- Counted money in drawers at beginning and end of each shift.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Answered product questions using knowledge of sales and store promotions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Used POS system to enter orders, process payments and issue receipts.
- Checked personal identifications during alcohol and tobacco sales.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Monitored self-checkout systems and provided help in resolving complex problems.
Education
Certified Medical Assistant - Medical
Pennco Tech
08.2024
High School Diploma -
One Bright Ray
01.2020
Skills
- Greet Guests
- Team Support and Collaboration
- Judgment and Decision-Making
- Service-Orientation
- Communication
- Leadership
- Problem solving
- Time management
- Teamwork
- Customer service
- Critical thinking
- Multitasking
- Data entry
- Technical
- Front desk
- Scheduling
- Dependability
- Order Supplies
- Troubleshooting
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Vital signs monitoring
- Data Entry
- Phlebotomy
- CPR
- Electronic Medical Records
Certification
- CMA - Certified Medical Assistant
Timeline
Ems Housekeeping
Department Of Veterans Affairs
09.2020 - Current
Front Desk Agent
Holiday In Express
01.2019 - 08.2020
Customer Service Cashier
Cousins Supermarket
10.2017 - 07.2019
Certified Medical Assistant - Medical
Pennco Tech
High School Diploma -
One Bright Ray
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