Yarelis Calderin Cruz
Pompano Beach,FL
Summary
Punctual and honest cashier with solid background in any environment. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Expert retail sales professional offering experience in retail customer service and retail management. Focused on exceeding sales goals and providing outstanding customer service.
Dedicated professional with 6 years of experience as a civil engineer in Cuba.
Overview
8
8
years of professional experience
Work History
Cashier Manager
Kwik Stop 60 Llc
04.2023 - Current
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Streamlined checkout process for enhanced customer experience by implementing effective workflow strategies.
- Optimized store sales by effectively cross-selling relevant products during checkout procedures.
- Enhanced team productivity by delegating tasks and setting clear goals for cashier staff members.
- Resolved escalated customer complaints in a professional manner, maintaining positive brand reputation.
- Developed cashier schedules to maintain adequate staffing levels during peak hours, maximizing efficiency of operations.
- Conducted regular inventory checks on point-of-sale materials, ensuring availability of necessary supplies for smooth functioning of the cashier area.
- Coordinated promotional price changes, ensuring accurate pricing information at the register level.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
Server
Chezz Caffe
04.2023 - 09.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Professor
Eastern University
09.2016 - 10.2022
- Enhanced student understanding by designing interactive and engaging lectures.
- Increased course relevance by incorporating real-world examples and case studies into lesson plans.
- Improved student retention rates through proactive communication and support.
- Promoted collaboration by developing group projects and fostering a positive learning environment.
- Contributed to the advancement of knowledge in the field by publishing research articles in peer-reviewed journals.
- Strengthened department reputation by presenting at conferences, serving on committees, and participating in professional organizations.
- Evaluated student progress using both formative and summative assessments to provide targeted feedback for continuous improvement.
- Established strong partnerships with other institutions via collaborative research projects or exchange programs that benefited both faculty members'' professional development as well as student learning experiences globally.
- Showcased departmental achievements at regional and national conferences, highlighting the institution''s commitment to academic excellence and innovative teaching strategies.
- Performed research to serve as basis for academic writing for publication.
Education
Master of Science - Habitat And Environment in Seismic Zones.
Eastern University
Santiago De Cuba, Cuba12.2020
Bachelor of Engineering - Civil Engineering
Eastern University
Santiago De Cuba, Cuba07.2016
Skills
- Regulatory compliance
- Conflict resolution
- Customer service excellence
- Training and development
- Cash register operation
- Customer service
- Microsoft office skills
- Skills in Civil engineering programs
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Cashier Manager
Kwik Stop 60 Llc
04.2023 - Current
Server
Chezz Caffe
04.2023 - 09.2023
Professor
Eastern University
09.2016 - 10.2022
Master of Science - Habitat And Environment in Seismic Zones.
Eastern University
Bachelor of Engineering - Civil Engineering
Eastern University
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