Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yarelis Martinez

Kissimmee,FL

Summary

Entry-Level Medical Assistant and Phlebotomist with Certification: Recent graduate with certification in phlebotomy and medical assistant, with passion for providing high-quality patient care. Skilled in medical terminology, venipuncture techniques, infection control and following protocols. Possesses excellent communication skills and compassionate demeanor to effectively interact with patients and alleviate their concerns. A team player with a positive attitude and willingness to contribute to a collaborative healthcare team. Seeking and opportunity to apply theoretical knowledge in practical setting and embark on a rewarding career in healthcare system.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Chick Fill A
02.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Housekeeper

Staybridge Suites Hotel
12.2021 - 01.2023
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.

Store Manager

Mundo Del Panal
03.2018 - 10.2021
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Supervised guests at front counter, answering questions regarding products.

Education

Registered Phlebotomy Technician -

American Medical Technologists
Orlando, FL
05.2024

Registered Medical Assistants

Healthcare Professionals Registry of USA
Washington
04.2024

Nursing

Instituto Universitario De Tecnologia Juan Pablo
Valencia, VE
07.2017

Skills

  • Customer Service
  • Problem-solving abilities
  • Critical Thinking
  • Building rapport
  • Medical terminology knowledge
  • Specimen Preparation
  • Venipuncture
  • Time Management
  • Compassion and Empathy

Languages

English
Limited Working
Spanish
Native or Bilingual

Timeline

Customer Service Representative

Chick Fill A
02.2023 - Current

Housekeeper

Staybridge Suites Hotel
12.2021 - 01.2023

Store Manager

Mundo Del Panal
03.2018 - 10.2021

Registered Phlebotomy Technician -

American Medical Technologists

Registered Medical Assistants

Healthcare Professionals Registry of USA

Nursing

Instituto Universitario De Tecnologia Juan Pablo

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Yarelis Martinez