Yareliz Jones
Jacksonville,FL
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader. I'm outgoing and friendly with a strong drive to succeed. Highly organized, proactive and punctual with a team-oriented mentality. Multilingual and fluent in English and Spanish, offering solid comprehension of cultural diversity. Having learned to be an excellent problem solver and a quick learner striving to reach the highest achievements in each company I work for.
Overview
5
5
years of professional experience
Work History
Office Manager
Chanatry Chiropractic
02.2021 - Current
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Helped Hire/Fire employees
- Managed all new employee paperwork and training
- Managed payroll for over 25 employees
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Managed, scheduled and coordinated office functions and activities for employees.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Oversaw office inventory activities by ordering an stocking and shipment receiving.
Director of Operations
Chic-Fil-A
03.2020 - 02.2021
- Established operational guidelines and identified opportunities for improvement.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
Lead Customer Service Specialist
Youfit
04.2019 - 03.2020
- Streamlined communication for improved efficiency, promptly addressing inquiries and requests.
- Answered customers' questions and addressed complaints in-person or by phone to immediately rectify issues.
- Trained new employees on company customer service policies and service level standards.
- Assisted operators with handling calls and took over escalated concerns to deliver expert solutions.
- Supported sales team members to drive growth and development.
Education
Misology
Christian Life College
Florida State College At Jacksonville
Skills
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
- Courteous with Strong Service Mindset
- Customer Account Management
- Customer Data Confidentiality
- Efficient and Detail-Oriented
- Administrative Support
- Employee Supervision
Timeline
Office Manager
Chanatry Chiropractic
02.2021 - Current
Director of Operations
Chic-Fil-A
03.2020 - 02.2021
Lead Customer Service Specialist
Youfit
04.2019 - 03.2020
Misology
Christian Life College
Florida State College At Jacksonville
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