Yareliz Quinones-Morales
Jacksonville
Summary
Having been a customer service advocate for about five years and connected to both Spanish and English speakers, I know I could learn and strive to better both me and my future profession. I'm outgoing and friendly with a strong drive to succeed. Highly organized, proactive and punctual with a team-oriented mentality. Multilingual and fluent in English and Spanish, offering solid comprehension of cultural diversity. I have also learned to be an excellent problem solver and a quick learner striving to reach the highest achievements in each company I work for. I look forward to talking with you further concerning the details of this job opportunity.
Overview
5
5
years of professional experience
Work History
Office Manager
Chanatry Chiropractic
02.2021 - Current
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Managed, scheduled and coordinated office functions and activities for employees.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Director of Operations
Chic-Fil-A
03.2020 - 02.2021
- Established operational guidelines and identified opportunities for improvement.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
Lead Customer Service Specialist
Youfit
04.2019 - 03.2020
- Streamlined communication for improved efficiency, promptly addressing inquiries and requests.
- Answered customers' questions and addressed complaints in-person or by phone to immediately rectify issues.
- Trained new employees on company customer service policies and service level standards.
- Assisted operators with handling calls and took over escalated concerns to deliver expert solutions.
- Supported sales team members to drive growth and development.
Education
Misology
Christian Life College
Stockton, CAFlorida State College At Jacksonville
Jacksonville, FLSkills
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
- Courteous with Strong Service Mindset
- Customer Account Management
- Customer Data Confidentiality
- Efficient and Detail-Oriented
Timeline
Office Manager
Chanatry Chiropractic
02.2021 - Current
Director of Operations
Chic-Fil-A
03.2020 - 02.2021
Lead Customer Service Specialist
Youfit
04.2019 - 03.2020
Misology
Christian Life College
Florida State College At Jacksonville
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