Yareliz Soto
Lady Lake
Summary
Proactive and results-oriented professional with experience in customer service and team leadership, notably at Dunkin’ Donuts. Excelled in cash handling and problem-solving, significantly enhancing customer satisfaction and team efficiency. Demonstrated a positive attitude and a fast-learning capability, mastering new tasks quickly to support business needs.
Overview
3
3
years of professional experience
Work History
Shift Leader
Dunkin’ Donuts
08.2023 - Current
- Completed cash and credit card transactions accurately using POS software.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Team Member
Marshall’s
08.2023 - 10.2023
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Addressed and resolved customer complaints in polite and professional manner.
Crew Member
Dunkin’ Donuts
05.2022 - 08.2023
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Became familiar with products to answer questions and make suggestions.
- Worked well with teammates and accepted coaching from management team.
- Understand how to manage difficult situations and problem solve.
Education
Bachelors Of Science - Nursing
Stetson University
DeLand, FLSkills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Fast learner
Languages
Spanish
Native or Bilingual
Timeline
Shift Leader
Dunkin’ Donuts
08.2023 - Current
Team Member
Marshall’s
08.2023 - 10.2023
Crew Member
Dunkin’ Donuts
05.2022 - 08.2023
Bachelors Of Science - Nursing
Stetson University
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