Yarely Alvarez Mercado
Spring,TX
Summary
Resourceful Specialist known for high productivity and efficient task completion. Skilled in data analysis, project management, and strategic planning. Excel at communication, problem-solving, and adaptability, ensuring success in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Mobile App Specialist
Access2Care
Remote, TX
07.2023 - Current
- Assistance is provided to members during the registration process through the verification of HIPAA compliance.
- Provided technical guidance to junior team members throughout development process.
- Monitored system performance metrics and identified areas requiring optimization.
- Analyzed user requirements and designed user interface solutions to meet customer needs.
- Resolved application bugs reported by customers in a timely manner.
- Provided technical support to users experiencing issues with installed apps.
- Contributed ideas towards improving overall design of mobile applications.
- Demonstrates patience in assisting our senior members with navigating and utilizing the app.
Customer Support Specialist
Access2Care
Remote, TX
04.2022 - 07.2023
- Developed positive relationships with customers through friendly interactions.
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed strategies for efficient use of resources while maintaining high quality standards for patient care.
- Scheduled trips for multiple patients based on availability of resources such as vehicles, drivers, and other personnel needed for the trip.
- Managed patient transportation requests and provided accurate information to clients.
Department Lead
Walgreens
Houston, Texas, United States
04.2021 - 01.2022
- Developed relationships with vendors to ensure timely delivery of goods.
- Provided leadership and direction for all retail employees.
- Monitored employee performance and provided constructive feedback.
- Implemented merchandising techniques to drive incremental sales growth.
- Assisted in recruiting, training, and developing new team members.
- Provided exceptional customer service by responding promptly to customer inquiries or complaints.
- Managed inventory levels to maximize sales opportunities.
- Maintained a clean, organized store environment that adhered to safety standards.
Assistant Manager
Burger King
Houston, Texas, United States
06.2019 - 08.2021
- Monitored employee attendance records, timekeeping, and payroll information.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Ensured compliance with safety regulations and company policies.
- Collaborated with management on developing strategic plans for achieving business goals.
- Created reports on sales trends, inventory levels, and financial data.
- Maintained up-to-date knowledge of company products and services.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Education
Bachelor of Science - Computer And Information Sciences
Southern New Hampshire University
Hooksett, NH01-2025
Skills
- Customer Relations
- Quality Assurance
- Supply Management
- Resource Allocation
- Team building
- Time Management
- Relationship Building
- Multitasking
- Decision-Making
- Technical Troubleshooting
- Customer service excellence
- Complaint Handling
- Appointment Scheduling
- Team Management
- Organizational abilities
- Documentation
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Mobile App Specialist
Access2Care
07.2023 - Current
Customer Support Specialist
Access2Care
04.2022 - 07.2023
Department Lead
Walgreens
04.2021 - 01.2022
Assistant Manager
Burger King
06.2019 - 08.2021
Bachelor of Science - Computer And Information Sciences
Southern New Hampshire University
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