Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yarely Calderon

Seminole,TX

Summary

Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression. Reliable [Job Title] well-versed in assisting guests with check-in, check-out and billing services. Smart individual with combined organizational skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Hotel Front Desk Receptionist

Sonya Garica
02.2023 - 11.2023
  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Resolved service-related problems and documented actions in system.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Completed late check-ins and directed guests to rooms and facilities.
  • Answered phone within [Number] minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Trained new staff members in customer service techniques and hotel operations.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Enforced policies and procedures to increase efficiency.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Prepared reports on guest satisfaction levels and other metrics.
  • Monitored hotel's budget and financial records.

CNA

Nursing Home
08.2020 - 08.2023
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Documented patient information and care activities in electronic health record.

Restaurant Waiter

La Fiesta Restaurant
07.2018 - 01.2022
  • Answered customers' questions, recommended items, and recorded order information.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Cultivated warm relationships with regular customers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Used cash registers and credit card machines to cash out customers.

Education

High School Diploma -

Hobbs High School
Hobbs, NM
05.2014

Skills

  • Room Service
  • Revenue Management
  • Concierge Services
  • Regulatory Compliance
  • Guest Relations
  • Reservation Management
  • Cash Handling
  • Front Office Management
  • Invoicing and Billing
  • Office Organization
  • Customer Service Management
  • Guest Registration
  • Customer Service
  • Transaction Processing
  • Payment Collection
  • Guest Reception
  • Front Desk Management
  • Computer Skills
  • Event Coordination
  • Nightly Audits
  • Team Supervision
  • Reservations
  • Time Management
  • Phone and Email Etiquette
  • Problem-Solving Skills
  • Data Gathering
  • Relationship Building
  • Word Processing
  • Hospitality Services

Languages

Spanish
Native or Bilingual

Timeline

Hotel Front Desk Receptionist

Sonya Garica
02.2023 - 11.2023

CNA

Nursing Home
08.2020 - 08.2023

Restaurant Waiter

La Fiesta Restaurant
07.2018 - 01.2022

High School Diploma -

Hobbs High School
Yarely Calderon